Load Builder

As a Load Builder, you will be responsible for optimizing asset, resource, and you for product utilization. Your goal will to be to ensure that you are successful with establishing policies and procedures. Your success will be measured to ensure a premium customer experience through delivery turn around windows. What we offer: Work Environment - Work in our beautiful corporate office, in the heart of the upper valley with easy access to downtown Lebanon. Competitive Compensation - Including an annual bonus plan, and 401k company matched up to 4% Paid Vacation - Plus an annual option to purchase additional vacation, too Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program Your Responsibilities: Responsible for creating daily workloads for Home Heat delivery drivers. Utilizing existing people and transportation resources to support building efficient & cost-effective loads through tracking daily performance in executing committed deliveries and meeting customers' expectations Team together with internal and external customers, and Dispatch Managers to meet KPI targets (safety, on-time delivery, meeting delivery windows, optimal deliveries, throughput) With customer satisfaction & service at the forefront, manages relationships with customers as the first point of contact for any transportation issues or inquiries relating to supply, products, assets, and service interruptions (escalates as required) Make decisions & recommendations around several assets required for seasonal fluctuations in business, weather & supply interruptions. Strategic planning is also required for making product spec changes & meeting demand during supply outages Record and reports on any runouts or discrepancies within the business Produce outcomes that demonstrate an understanding of financial impacts Develop ways to work more effectively and shares knowledge with others Drive efficiencies through research, analysis, and evaluation of relevant information, including pre and post deliveries Apply creative approaches to proactively address business issues to achieve aligned solutions Your Skills: Strong attention to detail Organized Communication skills Your Experience: Post-secondary degree or equivalent experience is an asset 3-5 years' experience in dispatch or a related field, preferably in a contact center or transportation environment Team player that can accept shared responsibility Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility. Job Requirements - Work Experience Customer Service Job Requirements - Education Diploma/High School Equivalent We are always looking for amazing candidates to join our talent community. If you do not see a position that interests you, please fill in your contact information and upload your resume. As a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve. For more than 100 years, our commitment to doing good business has been grounded in our commitment to people - to our employees, to our customers, and to our communities. Our mission is focused on our continued evolution to meet the changing needs of our customers. We are devoted to being part of the solution, in providing the safe and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.