Experienced HVAC Service Technician - 4217-6131

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**Position Title:

Service Technician II**

**Reports To:** Field Supervisor or General Manager

**Status**: Full-time, Regular position

**Category**: Technician

**Location Name**: Comfort Masters

**Location Address**: 901 S. Rohlwing Rd. Addison, IL 60101

**Why You Should Join the Service Experts Team?**

Our team consists of the very best; we believe in doing what is right

for our customers and our employees. We provide our employees with the

training, support and an opportunity for unlimited professional growth.

**Join us and become an EXPERT!**

Service Experts Company Perks and Benefits for YOU

- **Top Pay for Top Performers, including incentive and bonus

opportunities (**

**depending on the position**

**)**

- Our Top Technicians earn over **\$80,000**

- **Generous PTO provided**

- - 21 paid days off within your first year of employment (vacation,

personal holidays, & national holidays)

- 26 paid days off after your 2nd year of employment

- Ready to get out of your work truck? We have ample **advancement**

and **career-growth opportunities** available across the U.S.

- Hold on to your more of your paycheck with Company-sponsored

**Medical, Dental,** and **Vision Insurance programs**

- Company-provided smart **phone**, **tablet**, **uniform plan**, and

**tool replacement** program

- We\'ll make you better at what you do with our internal **Training

Academy**

- Best-in-class **401(k) Retirement Savings Plan** with attractive

**company matching** contributions

- **Company-paid employee Life Insurance** with options for YOU and

your Family!

- **Short-term** and **Long-term disability** insurance options that

will protect you and your family if you are unable to work

- **Supplemental benefit programs** such as: Legal advice, pet

insurance, and health advocacy programs

Come join the BEST and the BIGGEST team in HVAC: Service Experts

Heating, Air Conditioning, & Plumbing!

**Position Summary:**

Under minimal supervision, performs diagnostic and service work on

residential and/or light commercial HVAC equipment and accessories.

Communicates with customer to answer questions, resolves problems, and

ensures complete customer satisfaction. Promotes products and services

to customer.Works under the direction of the Field Supervisor or General

Manager.

**Key Responsibilities:**

- Works under minimal supervision to perform residential and/or light

commercial service and maintenance calls

- Analyzes, diagnoses, and resolves customer problems in a courteous,

professional, timely, and accurate manner

- Diagnoses and performs services on heating, air conditioning,

ventilation, and refrigeration equipment as well as accessories in

an accurate and timely manner

- Inspects equipment and performs diagnostics on equipment to identify

potential problems to prevent premature and unexpected breakdowns or

callbacks

- Completes routine maintenance and equipment cleaning as needed or

required

- Responsible for delivery and removal of parts and equipment needed

to complete service work

- Using hand-held device records all required information on customer

call. Completes all forms and paperwork in a neat, timely, complete,

and accurate manner. Collects payment from customer.

- Communicates with dispatch, while on duty, to ensure dispatcher has

an accurate status report of activities and availability

- Responsible for delivery of excellent customer service and

sustaining high levels of customer satisfaction

- Promotes products and services to the customer. Calls Sales and

Service Coordinator with specifics on replacement product sales

leads generated from customer service visit.

- Ensures company property, vehicles, and tools are being used,

maintained, and properly accounted for

- Represents the company professionally, honestly, and ethically in

all business matters and activities

- Follows standard procedures and process, ensures that the company

vehicle is properly stocked, returns defective warranty parts to the

branch, and orders/replenishes vehicle stock as needed

- Performs similar/other duties as needed or assigned

- Regular, reliable attendance

**Health & Safety Roles and Responsibilities**:

Reports any unsafe acts, conditions and hazards to direct

supervisor/manager immediately

Reportsanycontraventionoflegislationorcompanypolicy,

procedureorprogramtodirectsupervisor/manager immediately

Corrects substandard acts or