Commercial HVAC Service Technician - 5486-6131

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**Why You Should Join

the Engineering Excellence Team?**

Our team consists of the very best; we believe in doing what is right

for our customers and our employees. We provide our employees with the

training, support and an opportunity for unlimited professional growth.

**Join us and become an EXPERT!**

Engineering Excellence Company Perks and Benefits for YOU

- **Generous PTO provided:** 19 paid days off within your first year

of employment (vacation, personal holidays, & national holidays)

- 24 paid days off after your 2nd year of employment

- No layoffs during \"Slow Season\" - due to our extensive customer

base, you will never have to worry about not being able to provide

for your family year-round

- We have ample **advancement** and **career-growth opportunities**

available across the U.S.

- Hold on to your more of your paycheck with Company-sponsored

**Medical, Dental,** and **Vision Insurance programs**

- Company-provided smart **phone**, **tablet**, **uniform plan**, and

**tool replacement** program

- We\'ll make you better at what you do with our internal **Training

Academy**

- Best-in-class **401(k) Retirement Savings Plan** with attractive

**company matching** contributions

- **Company-paid employee Life Insurance** with options for YOU and

your Family!

- **Short-term** and **Long-term disability** insurance options that

will protect you and your family if you are unable to work

- **Supplemental benefit programs** such as:Legal advice, pet

insurance, and health advocacy programs

**Position Summary:**

Under minimal supervision, performs diagnostic and service work on

commercial (5+ tons) HVAC equipment and accessories. Communicates with

commercial customer to answer questions, resolves problems, and ensures

complete customer satisfaction. Promotes products and services to

customer. Works under the direction of the Field Supervisor or General

Manager.

**Key Responsibilities:**

- Analyzes, diagnoses, and resolves customer problems in a courteous,

professional, timely, and accurate manner

- Diagnoses and performs services on heating, air conditioning,

ventilation, and refrigeration equipment as well as accessories in

an accurate and timely manner

- Inspects equipment and performs diagnostics on equipment to identify

potential problems to prevent premature and unexpected breakdowns or

callbacks

- Completes routine maintenance and equipment cleaning as needed or

required

- Responsible for delivery and removal of parts and equipment needed

to complete service work

- Using hand-held device records all required information on customer

call. Completes all forms and paperwork in a neat, timely, complete,

and accurate manner. Collects payment from customer.

- Communicates with dispatch, while on duty, to ensure dispatcher has

an accurate status report of activities and availability

- Responsible for delivery of excellent customer service and

sustaining high levels of customer satisfaction

- Promotes products and services to the customer. Calls Sales and

Service Coordinator with specifics on replacement product sales

leads generated from customer service visit.

**Qualifications:**

High school diploma or GED with additional training and 2 to 5 years\'

experience in HVAC with technical training certification required

Must possess all valid licensing or certification as required by

federal, state, provincial, or local governmental laws or regulations

for the geographical work area

EPA and safety certifications required

Skilled at servicing heating, air conditioning, and ventilation

equipment as well as related accessories

Proficient mechani al aptitude and the ability to operate all necessary

tools and equipment

Proficient and able to operate all necessary tools and equipment to

perform various service projects

Proficient at reading wiring diagrams and troubleshooting problems with

electrical, refrigerant and duct systems on HVAC equipment

Proficient and able to properly start up and balance airflow and to

properly align belts and pulleys on all systems with little to no

supervision

Proficient and able to install a basic duct fitting

Proficient at troubleshooting and repairing electronic air cleaners,

refrigeration systems, hot water systems, steam boiler systems,

humidifiers, and related equipment with little to no supervision

Effective communication skills to communicate with customer and resolve

customer issues, complaints, or concerns

Effective and efficient time-management and organizational skills

Valid driver\'s license with acceptable driving record

Available to work flexible hours and on-call shif