Field Service Supervisor - Slicing Equipment

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### Description

Provisur is an industry leader that pushes the boundaries of ingenuity,

bringing precision-engineered food processing equipment, aftermarket

parts and service to customers around the world. We specialize in

defrosting, grinding, mixing, separating, forming, and slicing

equipment, offering leading brands and solutions across diverse

applications. Our company culture is built on collaboration, continuous

improvement, and a commitment to excellence. We take pride in empowering

our employees, offering opportunities for professional growth, and

creating an environment where everyone plays a role in our shared

success. Join us and be part of an innovative, forward-thinking global

team that is shaping the future of food processing. Learn more by

exploring our videos at jobs.jobvite.com/provisur!\

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The Field Service Supervisor will oversee all service-related activities

for Slicing product line, including technical support, repairs,

documentation, troubleshooting, and order processing as needed. This

role is responsible for coordinating and assigning daily tasks to Field

Service Technicians (FSTs), ensuring efficient execution and high levels

of customer satisfaction. The supervisor will also provide hands-on

technical guidance and support to the FST team. This position will

travel approximately 40% of the time.\

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**What Youll Do:**

- Lead a team of FSTs in all service-related activities for the

Slicing product line, including scheduling, technical support,

repairs, documentation, troubleshooting, and order processing.

- Coordinate and manage equipment installations, assign personnel, and

oversee scheduling to ensure efficiency.

- Supervise FST service visits, review trip reports, follow up on open

issues, and ensure timely completion of work orders.

- Manage and assign FST activities to ensure efficient resolution of

service needs, while maintaining high levels of customer

satisfaction.

- Oversee the accurate and timely documentation of service calls,

support visits, machine shipments, installations, and customer

invoicing.

- Address warranty concerns and manage Maintenance Agreements to

minimize customer downtime.

- Ensure service project timelines are maintained, delivering

exceptional service outcomes.

- Promote safety and foster continuous development within the FST team

through training initiatives.

- Supervise multiple field projects while promoting collaboration

across manufacturing, assembly, engineering, sales, marketing, and

new product development teams.

- Conduct customer visits to support FSTs, resolve complex technical

issues, lead audits and PM inspections, and collaborate with sales

to identify commercial opportunities.

**What You Wont Do:**

- Suffer from boredom - youll constantly take on new challenges, learn

new skills, and collaborate with a variety of coworkers and

customers around the world.

- Max out - youll step into the same role where many of our leadership

team members started, youll see plenty of advancement opportunities

and chances to earn overtime

**Who You Are:**

- A tinkerer who loves to uncover how things work and resolve

technical issues.

- A tech-savvy leader with a solid understanding of mechanical and/or

electrical systems, capable of guiding your team through complex

issues.

- A lifelong learner with a passion for advancing your career and

seeing beyond your own backyard.

**What Youll Need:**

- Associates or Bachelors degree in Mechanical or Electrical

Engineering, Industrial Technology, Business Management, or a

related field preferr ed.

- Minimum of 3 years of supervisory experience in a technical service

environment.

- At least 5 years of hands-on technical experience with mechanical,

hydraulic, electrical, and electronic systems.

- Proven leadership skills with a focus on team development and

performance.

- Excellent verbal and written communication skills, with a strong

sense of professionalism and customer service.

- Proficiency in Microsoft Office and general computer applications.

**What Youll Enjoy:**

- Environment where we promote from within, cross-train and provide

ongoing skill development

- Robust benefits package including great health insurance, holiday

pay, employee referral bonuses, and even pet insurance!

- Retirement savings (401k) opportunities

- A remote work policy and ample paid time off (PTO)

- Continuing education assistance

- A company dedicated to the local community that gives back through

charitable contributions

**Pay Range:**The compensation range below reflects a good faith

estimate of starting base pay for full-time employment at the time of

posting. The pay range may be hi