IT Support Operations Manager

POSITION SUMMARY:

The Manager, IT Support Operations, is responsible for managing daily operations for four functions: service desk, desktop engineering, IT asset management, and technical writing.

ESSENTIAL JOB FUNCTIONS:

Manage, lead, and provide direction to the IT support team. Ensure staff are adequately trained and motivated to provide high-quality support services.

Serve as a key stakeholder and subject matter expert for COTAs service management transformation.

Monitor and manage the resolution of service requests and incidents, ensuring work items are logged, prioritized, and resolved in a timely manner while minimizing downtime.

Monitor response times, resolution times, and overall service quality to ensure adherence to service level agreements (SLAs).

Oversee design, implementation, and optimization of the organization's desktop systems, including hardware, software, and configurations.

Oversee planning and management of the deployment of desktop systems, including operating systems, applications, and patches.

Oversee management of the entire lifecycle of IT assets from procurement to disposal, including upgrades, replacements, and retirement.

Oversee maintenance of an accurate and up-to-date inventory of all IT assets.

Oversee the development, deployment, and maintenance of IT policies, procedures, and work instructions

Act as a point of escalation for customers or internal stakeholders. Maintain open lines of communication and ensure customers are satisfied with support services.

Oversee relationships with third-party vendors and service providers. Negotiate pricing, track vendor performance, and ensure services meet organizational needs.

Coordinate acquisition, deployment, and allocation of IT assets to ensure availability and compliance with organizational needs.

Drive ongoing improvements to IT support services, whether through technology upgrades, process optimization, or team training. Stay informed about industry trends to ensure best practices are applied.

OTHER JOB FUNCTIONS:

May be required to be available through a mobile device via voice and/or data during and outside of normal working hours, at the managers discretion, and must respond within a reasonable timeframe.

Performs other duties as assigned; and

Regular, predictable, and punctual attendance is required.

Skills

service desk, desktop engineering, IT Asset Management, technical writing, ITIL

Top Skills Details

service desk,desktop engineering,IT Asset Management,technical writing

Additional Skills & Qualifications

ITIL Certification desired.

Will lead at most 2 other individuals.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $45.00 - $65.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Columbus,OH.

Application Deadline

This position is anticipated to close on Jun 30, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.