Adventure Park Operation Supervisor

Why work for the Town of Frisco as

the Adventure Park Operations Supervisor ? There

are many reasons!

Some amazing incentives are the convenience of a clean car year-round with a FREE car wash, free recycling, trash, and compost pick up. Summer incentives include free paddle sports, a free 2-hour pontoon/fishing boat rental reservation (one per employee) and free boat rentals if not rented for the final rental of the day. Winter incentives include free tubing at the Frisco Adventure Park, free Nordic Center passes for employee and family, free Terrain Park pass, friends and family passes for tubing, Copper Mountain discounted season passes, Copper Mountain free daily lift ticket voucher program for employee and half off for dependents. Want to know more? Check out the benefits tab above.

And of course, don't forget to apply to take advantage of the cool perks and the amazing opportunity that awaits you!

This hourly position supervises the full-time regular maintenance leads as well as seasonal staff to include snowmakers/maintenance staff, terrain/bike park, and tubing hill attendants in the safe operation of the tubing hill, ski/ride hill, skate park, and terrain park during seasonal operations. The responsibilities include site set up, early season snowmaking; assist with construction of tubing hill, terrain park, ski/ride hill, grooming, daily operations, lift and rope tow operation, and overall safety of the operation.

Is responsible for having knowledge and ability to groom and maintain all operational snow surfaces and walkway/access areas. This position works nights and other non-traditional hours to facilitate snowmaking, grooming, and the operation of Frisco Adventure Park. Responsible for Magic Carpet and rope tow maintenance, loading and unloading lifts/rope for the tubing, ski/ride hill, terrain park and controlling lane entrance and egress. Responsible for maintaining all equipment including snowcats, snow guns, and lifts/rope tow for winter operations. Assists Operations Manager with capital project planning and overall improvements to the Adventure Park. Coordinates and communicates with guest service staff to ensure seamless, safe, and effective Adventure Park Operations. Operations Supervisor will also assist with special events, after school programs, guest services and other Adventure Park activities.

• Assists manager with hiring, training, supervising, disciplining and evaluating staff both verbally and in writing.
• Assists with employee scheduling and payroll paperwork.
• Makes snow with snow guns, high pressure water pump and high voltage electricity. Supervises snowmaking daily work plans and ensures daily required logs are filled out properly.
• Operates snowcat to build, groom and maintain the tubing, ski/ride hill and terrain park. This includes but is not limited to; snow shaping/farming and construction and daily hill preparations
• Monitors and maintains snow surface to ensure safe and consistent tubing/ski/ride/terrain park conditions.
• Monitors tubing hill lanes for speed and safety precautions. Communicates with Manager on employee discipline and corrective actions in a timely manner.
• Provides basic preventative maintenance; machine check out, cleanliness and up-keep of all the operations machinery.
• Operates the snowcat following the safety procedures in place. Safety is priority.
• Inspects Frisco Adventure Park for possible hazards and takes steps to rectify any hazards. Communicate corrective actions in a timely manner to management.
• Enforces daily lift and tubing/ski/ride hill/terrain park operation inspections and completion of required logs.
• Works with snow making equipment and hand tools to carryout slope preparations at the Frisco Adventure Park.
• Operates other Adventure Park technical equipment, such as the Magic carpet, rope tow, and snow removal / moving equipment, and hand tools in order to carryout operations of the Adventure Park amenities.
• Follows industry safety practices in regard to use of technical equipment. This includes, but is not limited to, the magic carpet, rope tow, snow guns, snowmobiles, snow blowers, and all other machinery.
• Drives Town of Frisco vehicles to acquire fuel and other needed supplies.
• Provides exceptional customer service to all Adventure Park guests by giving appropriate information, directions and conducting all interactions with a smile, eye contact, and clear communication.
• Monitors snow conditions and tubing lane speed and adjusts starting positions, tubing clusters and exits as necessary.
• Utilizes established safety and risk management procedures to deliver customer friendly safety briefings, proper lift loading and unloading.
• Remains alert and vigilant to provide instructions to guests and identify possible problems requiring the immediate stoppage of the lift/rope. Responds to incidents or emergencies as needed. Reports all incidents to Operations Manager and Management Team in a timely manner.
• Supervises staff to ensure all operating procedures in place are followed including but not limited to safety practices, operating rules and regulations. Enforce and maintain grooming standards and uniform policies.
• Handle repetitive questions, scenarios and tasks with professionalism, politeness and courtesy.
• Interacts and maintains professional attitudes and relationships with guests, co-workers, and management in a positive, professional manner at all times using appropriate language and conversations.
• Communicates concerns or when assistance is needed in a timely manner to Managers.
• Works in a team-based environment supporting the Adventure Park, Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers.
• Enforces and utilize on-slope communication equipment and processes to ensure appropriate communication, to ensure adequate terrain supervision, safety response, and guest service.
• Assists with other areas within the Recreation Department in order to achieve Department goals, programs, events and objectives

Other Responsibilities:

• Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
• Attends Town and departmental training and meetings as appropriate or assigned.
• Ability to function and make good decisions in the absence of a supervisor.
• Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
• Performs other job duties/responsibilities as assigned by management.
• Employees are held accountable for all duties of this job, demonstrates accountability for work, and takes ownership in job performance.

Specific knowledge, skills and abilities needed for position:

Area

Comments

Education:

• Required: GED or High School Diploma
• Preferred: Bachelors degree in recreation or related field.

Computer Operations:

• Required: Proficient in Microsoft Office and Teams

Licenses, Certifications or Accreditations:

• Required: Valid Colorado Driver's License
• Required: CPR/AED & First Aid Certification (provided by the Town and must obtain withing 60-days of hire)
• Preferred: EMT and/or WFR Medical Certification

Previous Work Experience:

• Preferred: 2+ year/season experience operating surface lift, chairlift, and/or rope tow and basic level of maintenance associated
• Preferred: 2+ year/season trail building experience
• Required: 2+ year of guest service
• Required: 2+ year/season experience working ski area operations
• Preferred: 1+ year/season snowcat operations at a ski area or similar environment

Previous Supervisory Exercised:

• Required 2+ year of supervisory experience in a similar work environment

Language Ability:

• Required: Ability to communicate effectively in English, both verbally and in writing.

Decision Making Ability:

• Required: Ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance.

Other:

• Required: Ability to pass a background investigation.

Physical Demands

Weight

LIFTING : Does the job require weight to be lifted or force to be exerted? If so, how much and how often?

Activities

OTHER PHYSICAL ACTIVITIES REQUIRED : How much on the job time is spent performing the following?

Up to 10 Pounds

2/3 OR MORE

Standing

2/3 OR MORE

Up to 25 Pounds

2/3 OR MORE

Walking

2/3 OR MORE

Up to 50 Pounds

2/3 OR MORE

Sitting

1/3 to 2/3

Up to 100 Pounds

1/3 to 2/3

Using hands to finger, hands to feel

2/3 OR MORE

More than 100 Pounds

UP TO 1/3

Reaching with hands and arms

2/3 OR MORE

Climb or balance

2/3 OR MORE

Stoop, kneel, crouch or crawl

2/3 OR MORE

Talk or hear

2/3 OR MORE

Taste or smell

UP TO 1/3

OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS:

Indoor/Outdoor:

90% Outdoor 10% indoor

Hazardous Materials or Noise:

Exposed to loud noises from snow guns and snowcat

Holidays/Weekends/Evenings:

Yes

Equipment Used in Job:

Snow cat, high pressure snowmaking equipment including snow guns and water pump, Magic Carpet, Rope Tow, snowmobile, radios, snow blower, UTV, working around low, medium, and high voltage electrical components, truck, trailer, tubes, hand tools, computers, phone, copier/scanner.

Other:

• The position requires the ability to travel over snow and ice in challenging weather conditions as well as working outdoors in extreme weather conditions for long periods of time up to 10 hours.
• This position also requires working outside in prolonged sun exposure with hot temperatures.
• Physical demands include walking up and downhill on snow and ice, lifting and carrying heavy objects, safely moving snow guns, post-holing through snow, bending, shoveling, raking, pulling or pushing heavy objects, and standing for long periods of time.
• Required to work flexible schedules including nights, weekends, holidays, and split shifts.
• This position requires positive interaction with guests in a crowded and fast pace environment .

VISION: Select the specific vision requirements for this job:

Close Vision: YES

Distance Vision: YES

Color Vision: YES

Peripheral Vision: YES

Depth Perception: YES

Ability to adjust focus: YES

This job description is not intended

to be an exhaustive list of all duties, responsibilities or qualifications

associated with the job. Other duties may be assigned.

The Town of Frisco is dedicated to

the principles of equal employment opportunity. We prohibit unlawful

discrimination against applicants or employees on the basis of age 40 and over,

race (including traits historically associated with race, such as hair texture

and length, protective hairstyles), sex, sexual orientation, gender identity,

gender expression, color, religion, national origin, disability, military

status, genetic information, marital status, or any other status protected by

applicable state or local law .