Permit and Development Center Supervisor

Description

Position Summary

Why It's a Great Opportunity: In this supervisory position you will manage the workload distribution of a team of Permit and Counter Technicians at the Pierce County Development Center. You will work closely with the Planning Manager to ensure the receiving and issuing of various permits by the Permit and Counter Technician team is done efficiently and with a focus on positive customer service. This role has a great impact on the communities of Pierce County and it's growth. The position is also responsible for the effective supervision of the Permit and Counter Technician's role as customer service steward both at the development center counter and in emails, phone calls and live chats.

Why It's a Great Department: PPW is a diverse and fast-moving department filled with motivated professionals working to ensure Pierce County is positioned to handle growth while building, operating, and maintaining reliable infrastructure to support livable communities. PPW is responsible for a broad and complex portfolio of services that provides unique opportunities to collaborate, innovate, and inspire. We are responsible for the County road and levee systems, sewer systems, airports, ferries, building permits, environmental review, sustainability, community planning, and code enforcement - just to name a few!

Learn more about Planning and Public Works here.

How to be Successful in the Role: Your success will come from knowledge of current trends, the ability to readily analyze data, make recommendations for process improvement, and be adaptable to changing situations with staff and customers. You will be leading a team that helps the public on various permit requirements and related issues. Your ability to balance seeing both the big picture of permitting operations as well as paying attention to detail will ensure your success.

Your Future in this Role: This position has multiple career growth and promotional opportunities in Pierce County to build on a great career.

Core Daily Responsibilities:

• Play an active role in the management structure and operation of the Development Center.
• Supervise and coordinate activities of the Permit and Development Counter Technicians, establish work procedures, organize staffing schedules, and monitor section-wide efficiency.
• Coordinate activities of applications from other departments and divisions. Serve as point of contact for the public by providing information and requirements relating to land use, construction, and other regulations at the service counter, on the telephone, and by electronic e-mail.
• Issues instructions and oversees work for exactness and conformance to established procedures and policies.
• Assist in the development, revision, implementation or evaluation of procedures or departmental changes. Create, maintain, and update as necessary all computer and paper office files and records on permits issued and related matters.
• Assist in the lobby with solving customer issues and answering technical questions.
• Assign, review, and approve the work of subordinate staff; investigate grievances involving subordinates and recommend resolutions; recommend hiring, promotional and disciplinary actions; approve leave requests and overtime; provide adequate coverage during staff absences. Provide on-the-job training to newly assigned or reassigned employees.

A classification description with a more detailed list of essential functions can be found here.

Qualifications

Minimum Qualifications:

• A resume and cover letter are required for this position.
• Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field may substitute for the required experience or education.
• High School Diploma or GED equivalent.
• Three (3) years of progressive responsible experience in a land use/building construction permitting facility.
• One (1) year of lead or supervisory experience required.
• A valid Washington State driver's license or the ability to otherwise meet the travel requirements of the position is required.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

Supplemental Information

To be considered for this opportunity please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
• If you have a question about this opportunity, please email the Recruitment Team at ... and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at ..., at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed. Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 2 to 3 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include assessments, phone screen, and interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?

We are unable to sponsor or take over sponsorship of an employment visa at this time.

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Pierce County offers a competitive benefits package that offers flexibility and peace of mind. We are proud to offer Employee Resource Groups, a focus on professional development in our Leadership Training Program, and a County Book Club.

We understand that your life revolves around more than just your career and that your priority is making sure that you and your family maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Our benefits:

Vacation (Annual Leave)

After approximately six months, employees receive six days of vacation leave.

Since we value your experience, the amount of vacation you can accrue increases the longer you work with us. Vacation accrues on a bi-weekly basis for full-time employees as follows:

Vacation Accruals:

During years 1-3, 12 Days

During years 4-7, 16 Days

During years 8-13, 20 Days

During years 14-18, 23 Days

During years 19, 24 Days

During years 20, 25 Days

During years 21, 26 Days

During years 22, 27 Days

During years 23, 28 Days

During years 24, 29 Days

During years 25 & thereafter, 30 Days

A maximum of 45 days may be carried from one year into the next.

Pro-Rated for Part-Time based on % of 1.0 FTE.

Military Leave:

Pierce County has a proud history of supporting the armed forces and provides members of the armed forces with up to 21 days paid military leave per state fiscal year.

Holidays:

Some full-time employees are entitled to eleven paid holidays as follows:

New Year's Day - January 1

Martin Luther King, Jr's birthday - Third Monday in January

President's Day - Third Monday in February

Memorial Day - Last Monday in May

Juneteenth - June 19

Independence Day - July 4

Labor Day - First Monday in September

Veteran's Day - November 11

Thanksgiving Day - Fourth Thursday in November & Friday after

Christmas Day - December 25

Personal Holidays:

Regular full-time and regular part-time employees, and employees occupying limited duration positions, shall also receive two additional paid personal holidays. Paid personal holidays shall only accrue for those employees on County payroll as of January 1 of each year or the first work day following January 1 and must be taken during the calendar year in which it was accrued.

Furlough:

Some Pierce County employees may be designated to receive 10 "furlough" days per year in lieu of holidays. Furlough days are available for use on January 1 and must be scheduled and taken within the calendar year. Employees who leave employment with Pierce County must reimburse the employer for used furlough days based upon the number of remaining holidays.

Sick Leave:

Sick leave accrues on a bi-weekly basis, at the rate of one day per month.

Insurance Benefits:

Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with very affordable monthly premiums that offer coverage throughout Pierce County. Employees are eligible to enroll each year in a flexible spending plan, which enables them to use tax-deferred dollars toward their health care and dependent care expenses. Employees also have the opportunity to participate in supplemental life and long term disability insurance plans. To view premium rates, summary of benefit coverage, and other information, please visit the Pierce County Health Benefits website.

Retirement and Deferred Compensation:

Pierce County employees are members of the State of Washington's Department of Retirement System (DRS) and depending on the position or previous DRS enrollment will be able to enroll in one of many programs DRS offers. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Nationwide Deferred Compensation Plan. This is a supplemental retirement savings program that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security:

All Pierce County employees are covered by the federal Social Security and Medicare systems. The county and the employee pay an equal amount into the system.

Miscellaneous Benefits:

Please visit Pierce County's Benefits website for more information.

Telework/Remote Options:

Some departments allow for telework or work-from-home options dependent on the body of work. Learn more about our telework policy here.

All employees are required to be WA State residents after 30 days of employment.

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this position required bot a resume and cover letter be attached to your application. Have you ensured that both are attached?

• Yes
• No

Required Question

Employer Pierce County

Address Pierce County Human Resources

2401 S 35th St, Rm 121

Tacoma, Washington, 98409

Phone ...

For Sheriff's Department positions: ...

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