Project Manager, Customer Programs

Project Manager, Customer Programs Benefits of working at VCU

All full-time university staff are eligible for VCUs robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCUs benefits here .

Job Code 19261-19262 Recruitment Pool All Applicants Posting Number req7601 Unit VP For Health Sciences MBU Department Medicines for All Institute Department Website Link Location VCU Address 907 Floyd Ave, Richmond, VA 23284 USA Duties & Responsibilities

Medicines for All (M4ALL) , a part of Virginia Commonwealth University, is an entrepreneurial, impact-oriented institute founded with a commitment to improving access to medications across the globe by driving down production costs. We do this, in part, by developing low-cost, high-quality routes for the manufacturing of active pharmaceutical ingredients (APIs).

Position Primary Purpose and General Duties:

The Medicines for All Institute (M4ALL) at Virginia Commonwealth University is dramatically improving global access to lifesaving medicines. We achieve this mission using an innovative approach to synthesizing drugs and manufacturing pharmaceuticals to enhance production worldwide by reducing costs and waste. We are seeking a Project Manager with strong interpersonal and organizational skills to support the operational excellence of our project management function.

Since our inception in 2017, M4ALL has received over $70 million in funding from federal and state governments, industry partners, foundations and nonprofits. Our team of scientists are reimagining every step of the pharmaceutical manufacturing process. The Project Manager will work collaboratively with a highly experienced team of scientists and business professionals to support the day-to-day management of our current and future projects

Core responsibilities:

Project Execution

• Understand customer needs and translate to project scope and timelines, ensuring agreement from both the project team and the customer

• Proactively identify, assess, and lead risk mitigation efforts

• Led full lifecycle of customer programs, including planning, execution, and closure of customer projects, ensuring on time completion within scope, and budget

• Conduct internal and external project team meetings ensuring all collaborators and customers follow agreed upon Project Plan

• Organize and delegate tasks to project team members ensuring successful completion

• Provide realistic timelines, clarify next steps, and set expectations based on project progress

• Coordinate procurement of materials, supplies, and vendors necessary for project completion

• Represent the customer project internally, acting as the customers advocate

• Ad hoc or other tasks as directed by Associate Director, PMO

• 10% potential travel required

Project Portfolio Management

• Collaborate with the Commercial team ensuring customer satisfaction throughout project lifecycle

• Actively maintain and update project trackers and PM tools for all active customer programs

• Coordinate multiple project teams, promoting effective communication and collaboration across departments

• Manage internal priority based on portfolio of projects, proactively communicate internal priority to appropriate teams

Continuous Improvement and Innovation

• Identify process improvements and best practices for project planning and execution

• Support efforts to realize process improvements

Stakeholder Engagement and Communication

• Engage internal stakeholders capturing requirements, providing updates, and ensuring alignment with project objectives

• Monitor and report on project progress, financials, and key performance indicators, ensuring transparency and accountability

• Facilitate and maintain strong working relationships with internal and external key stakeholders and sponsors to support collaboration and the exchange of information to build on new and existing relationships and influence outcomes.

• Deliver exceptional customer service to all stakeholders.

Qualifications

Minimum Hiring Standards:

• Degree in engineering, chemistry or science or at least 3 years experience in Project Management experience in research or manufacturing

• Knowledge of project management principles, best practices and processes to include relevant software;

• Experience in a role requiring significant project management responsibilities

• Ability to influence and inspire a culture of high performance with the professional acumen to hold others accountable for project outcomes

• Demonstrable relationship and customer engagement skills including the use of active listening and facilitation of effective conversation to obtain specific outcomes

• Strong collaboration skills

• Possess a collegial, collaborative work style adept at working effectively in teams to troubleshoot and problem solve

• Detail-oriented, but also able to envision the big picture to anticipate and mitigate risks

• Efficient organizational skills creating structure, boosting productivity, and prioritizing assignments

• Effective verbal, written, and listening skills, including the ability to interact effectively across the organization in situations that may require instruction, persuasion, negotiation, and resolution of conflict

• Comfort with public speaking

• Motivated, self-starter possessing a keen attention to schedules, deadlines, and details

• Ability to be agile and embrace spontaneity while working in a fast-paced, rapidly changing environment with engagement with all levels of the organization, its customers, and the university

• Commitment to valuing diversity, inclusion, and belonging in a multicultural work environment.

• M4ALL supports a diverse faculty, staff, and student environment. The candidate must demonstrate experience that shows their commitment to fostering such an environment

• Strong computer skills, particularly with Google Suite, Microsoft Office , Project management software (MS Project, Asana, etc.) and customer relationship management tools (salesforce, hubspot, etc.)

• A commitment to VCUs core competencies of accountability/integrity; achievement; collaboration; innovation; and service excellence.

Preferred Hiring Standards:

• Strong relationship management skills with external stakeholders

• Experience working in pharmaceutical industry or chemical industries

• Experience working in a manufacturing environment, or experience with Lean or Six-Sigma

• Ability to communicate complex technical and project subject matter in a thorough, accurate, and concise manner to a wide range of stakeholders, including both technical and non-technical audiences

Work Environment and Location

Hybrid Schedule - Onsite at the VA Bio+Tech Park and remote office

Since M4ALL's inception in 2017, we have received significant financial support from a diverse portfolio of major donors. This position is grant-funded, with continued employment contingent upon ongoing funding.

Benefits of Working at VCU include :

• Hybrid and Flex Hours available [ link ]

• New Employees (0-3 Years of Service) start with 28 days of paid leave per calendar year** plus federal and state holidays [ link ]

• Leave plans built to promote a healthy work/life balance with the ability to carry leave forward to a following calendar year; parental leave for childbearing, caregiving, adoption, surrogacy, or foster care; caregiver leave for dependent immediate family members, community service leave for volunteer work, community participation, etc. [ link ]

• Tuition Benefit for continuing education and professional development, up to six credit hours per academic semester link

• Health Care Plan & FSA option through PayFlex [ link ]

• Tax-deferred annuity retirement savings program with Cash Match Plan [ link ]

• Professional development opportunities encouraged and offered for employees as part of annual career development, e.g. certifications, seminars, courses, annual conferences, mentorship, etc.

The university and the region

VCU is a public research university unlike any other, dedicated to serving the needs of students and patients. Inclusion is our heartbeat and it drives us to tackle difficult challenges others cant or wont. Were home to creativity, teaching, discovery and healing. Our location in the heart of downtown Richmond, Virginia, means the nonstop energy of our city ignites our innovation and provides unlimited opportunities for our students.

About Virginia Commonwealth University

We are the university for Virginia. We know that the unique backgrounds and life experiences of the VCU community are what drive the university forward. Together, were forging a future that is built by us. Here, artists and engineers, doctors and designers come together to reimagine the human experience and tackle the problems of tomorrow.

VCU dates to 1838 with the formation of the Medical Department of Hampden-Sydney College, whose mission was to educate physicians in central Virginia and which was later renamed Medical College of Virginia. In 1968, Richmond Professional Institute merged with the Medical College of Virginia to become what is now known as Virginia Commonwealth University.

Located in downtown Richmond, the state capital of Virginia, VCU enrolls more than 28,000 students in more than 200 degree and certificate programs across its urban campuses: the downtown Monroe Park and MCV campuses in Richmond; the Rice Rivers Center in Charles City, Virginia; satellite locations in Fairfax, Virginia, and Abingdon, Virginia; and a campus in Doha, Qatar, for the School of the Arts.

Ignited by the energy of the city, were ready to lead industries or disrupt them. We seek out the unexpected, the experimental, the never-been-tried. VCU is designated as a research university with very high research activity by the Carnegie Foundation, garnering more than $500 million in sponsored research from federal and other agencies in FY2024. The National Science Foundation ranked VCU among the top 50 public research universities in the country, and we are one of only 69 public universities nationwide to be designated by the Carnegie Foundation as Community Engaged with Very High Research Activity.

This research enterprise, and the influence of having one of the nations top-ranked public graduate arts schools , ensures students receive unique educational experiences that equip them with a creative mindset that sets them apart.

VCUs contributions in talent, innovation and entrepreneurialism, regional stewardship and local culture shape the economic impact and overall quality of life in the region. VCU as a whole generates more than $9 billion in economic activity. It is the largest employer in Richmond with more than 26,000 employees at VCU and VCU Health, and it supports approximately 58,000 j obs in Virginia . In addition, Virginia classifies VCU with a Tier III status the highest possible status for universities and colleges allowing VCU more flexibility in managing its operations to implement best practices and streamline processes. To learn about VCUs finances, visit about.finance.vcu.edu .

VCUs unwavering commitment to diversity, inclusion, equity and student success is why INSIGHT into Diversity magazine has named us a Diversity Champion six times in a row as part of its annual Higher Education Excellence in Diversity Awards . And many students say that the best thing about VCU is its diversity.

VCUs mission, under the leadership of President Michael Rao, Ph.D., is to serve as one national urban public research institution dedicated to the success and well-being of our students, patients, faculty, staff and community through:

• Real-world learning that furthers civic engagement, inquiry, discovery and innovation.

• Research that expands the boundaries of new knowledge and creative expression and promotes translational applications to improve the quality of human life.

• Interdisciplinary collaborations and community partnerships that advance innovation, enhance cultural and economic vitality, and solve societys most complex challenges.

• Health sciences that preserve and restore health for all people, seek the cause and cure of diseases through groundbreaking research and educate those who serve humanity.

• Deeply ingrained core values of diversity, inclusion and equity that provide a safe, trusting and supportive environment to explore, create, learn and serve.

Welcome to VCU. A world unlike any other.

About Richmond, Virginia

As the commonwealths capital , Richmond, Virginia, offers a vibrant mix of history, diverse culture and real-world opportunities . Distinct neighborhoods, cozy restaurants and cafes and quaint local markets give the city an intimate feel, but theaters, galleries, music festivals, sports attractions and a steady stream of annual events bring RVA as locals call the region to life. Established in 1780, its rich history can be seen in the architecture, the Capitol grounds and the cobblestone streets around the city. With the historic James River and 600 acres of parks bordering it, bike trails, wineries, breweries, a flourishing arts, entertainment and restaurant scene (Food and Wine called Richmond a culinary powerhouse ) and affordable suburbs, this small city punches well above its weight in terms of attractions and buzz. In fact, Travel + Leisure named Richmond the best place to live in Virginia in 2023 and Southern Living named Richmond one of the 20 best cities to live in the South in 2024.

Richmonds location in the middle of the state allows for day or weekend trips to the beach, the Blue Ridge Mountains or Virginias many wineries. Its within a two-hour drive of Washington, D.C., and a multitude of excellent institutions of higher education. The Richmond metropolitan area is also home to several Fortune 500 companies , a broad base of financial companies , hospitals and media firms, high-tech manufacturing companies and state and local government agencies . Entrepreneurs and artists put down roots in Richmond, and Thrillist named it one of the best U.S. cities for creatives in 2022.

Beyond Richmond, CNBC has named Virginia as the No. 1 state in the country to do business six times since the study began in 2007. It has accomplished this by bringing in billions in capital investment and thousands of new jobs; investing in education; expanding access to quality health care for all; making sure everyone has access to opportunity; and more. Business Facilities magazine named Virginia the 2024 State of the Year. Suffice to say, Virginia is full of growth and opportunity, making it the perfect location for a university determined to erase barriers and provide students with robust learning experiences that will make them unstoppable.

FLSA University Employee Job FTE 1 Exemption Status Exempt Restricted Position Yes E-Class UF - University Employee FT Job Category University Employee ORP Eligible Yes Salary Range $85,000 - $125,000 Compensation Type Salaried Target Hire Date 8/11/2025 Contact Information for Candidates

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Documents Needed to Apply Resume - required cover letter - optional