ServiceNow Senior Architect

Job Title: ServiceNow Senior Architect

Company: PETADATA

Location: Onsite Austin, TX

Job Type: 6-Month Contract (with potential for extension)

Work Schedule: Monday to Friday, Full-Time Onsite

Start Date: Immediate / As soon as possible

About PETADATA:

PETADATA is a technology-driven services firm specializing in delivering scalable, enterprise-grade digital transformation solutions across industries. We partner with global enterprises to streamline IT operations, optimize business workflows, and maximize value from platform investments, such as ServiceNow.

Position Summary:

PETADATA is seeking a highly experienced ServiceNow Senior Architect to lead the architecture and design of enterprise ServiceNow solutions. This is an onsite opportunity in Austin, TX, and requires a candidate with exceptional leadership, stakeholder management, and cross-functional collaboration skills-especially within financial domain environments .

The ideal candidate will serve as a strategic advisor and technical lead, working closely with business stakeholders, executives, and technical teams to deliver scalable ServiceNow solutions that align with organizational goals.

Key Responsibilities:

• Lead the ServiceNow platform architecture strategy, planning, and implementation across the enterprise.

• Collaborate with financial business teams and C-level executives to understand business needs, gather requirements, and translate them into technical solutions.

• Design and architect robust and scalable ServiceNow solutions that align with financial industry best practices , compliance, and audit controls.

• Drive enterprise-wide ServiceNow initiatives, including ITSM, ITOM, ITBM, CMDB, GRC, and custom app development.

• Provide technical leadership in the design, development, and integration of ServiceNow with third-party systems.

• Define architectural standards, frameworks, and governance models.

• Perform impact analysis of new requirements and enhancements on existing systems.

• Oversee platform health, upgrades, security configurations, performance optimization, and version management.

• Collaborate with ServiceNow developers and implementation teams to ensure delivery excellence.

• Mentor junior architects and developers and promote ServiceNow best practices.

• Create and maintain architecture documentation, solution blueprints, and roadmaps.

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or a related field.

• 8+ years of ServiceNow experience, with at least 3+ years in an Architect or Lead role.

• Strong expertise across ServiceNow modules , including ITSM, ITOM, CMDB, GRC, and Financial Services Operations (FSO), is a plus.

• Proven track record of architecting ServiceNow solutions in the financial or banking domain .

• Exceptional communication and stakeholder management skills-able to engage directly with business executives .

• Experience with integrations using REST, SOAP, MID Server, and other API technologies.

• Deep understanding of ServiceNow architecture , scripting (JavaScript), workflow customization, and UI policies.

• ServiceNow certifications: Certified System Administrator (CSA) , Certified Implementation Specialist (CIS) , Certified Application Developer (CAD) , or Certified Technical Architect preferred.

• Strong documentation skills and experience presenting technical concepts to non-technical audiences.

Preferred Skills:

• Experience working with Agile/Scrum delivery models.

• Knowledge of security protocols and ServiceNow security models.

• Familiarity with DevOps and CI/CD pipelines in ServiceNow environments.

• Financial reporting, audit, and compliance knowledge relevant to ServiceNow implementations.

Work Environment:

• This role is 100% onsite in Austin, TX , Monday to Friday.

• Must be available to attend in-person meetings and workshops with executives and key stakeholders.

Contract Duration:

• 6 Months (Possibility of extension based on project needs and performance)

How to Apply:

Interested candidates should submit their updated resume along with a brief cover letter highlighting relevant experience to

PETADATA is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.