Service Contract Manager

Service Contract Manager Job Description Service Contract & Account Manager - North America Location: Marietta, GA (Office based with Travel) Travel Requirement: Up to 20% Position Summary Are you driven by customer obsession and passionate about delivering exceptional service experiences? Vanderlande is seeking a Service Contract & Account Manager to support our North America service business. In this role, you will be the voice of the customer, ensuring their needs are met while managing the performance and profitability of service contracts across multiple sites. This is a high-impact, cross-functional role where you'll lead without formal authority, influence internal teams, and drive continuous improvement in a dynamic, fast-paced environment. Strong problem-solving skills are essentialyou'll be expected to navigate complexity, uncover root causes, and deliver practical, customer-focused solutions that drive long-term success. Key Responsibilities Serve as the primary point of contact for customer sites we serviceespecially when challenges arise. You'll represent the customer internally and advocate for their needs, even when it's uncomfortable. Own the P&L for your assigned service contracts, ensuring both customer satisfaction and business profitability. Collaborate with internal stakeholders including the North America Service Center (NASC), Spare Parts (SP) team, and Project teams to resolve issues and improve service delivery. Lead regular meetings with the customer and internal teams to align on performance, pain points, and opportunities. Identify and support service opportunities that enhance customer value beyond the scope of the contract. Ensure smooth service transitions for new sites going live, working closely with project and service teams. Act as a check and balance to internal execution teams, holding them accountable for quality and delivery. What You Bring A customer-obsessed mindset with the ability to advocate internally and influence across teams. A Bachelor's or Master's degree and 3+ years of relevant experience in service delivery, logistics, or technical environments. While experience with or within an automated material handling business is strongly preferred. Exceptional problem-solving skillsyou can analyze complex issues, identify root causes, and drive practical, customer-focused solutions across cross-functional teams. A self-starter attitudeyou're resourceful, creative, and comfortable navigating ambiguity and informal structures. Drive financial performance through hands-on experience managing budgets and P&L accountability Excellent communication, negotiation, and interpersonal skills, with a collaborative and respectful approach to problem-solving. A continuous improvement mindset and the ability to lead change across cross-functional teams in support of your customer. Willingness to travel up to 20%. How We Work We are a tight-knit, collaborative team that puts the customer at the center of everything we do. Our way of working is built on: Ownership with support - You'll lead to resolve customer pain points and requests with autonomy, backed by a team that's always ready to help. Open communication - We share information, involve each other, and solve problems together. Respect and professionalism - We challenge ideas, not people, and always assume positive intent. Leadership without a title - You'll influence across teams and departments, building networks and driving results. Mentorship and peer support - You'll both learn from and support your teammates, because we succeed together. Why Join Us? Work with one of the world's most innovative logistics partners Be part of a growing, high-impact team supporting a major global customer Shape your role and grow your career in a flexible, entrepreneurial environment Make a real difference in how we serve our customers and grow our business Aspire. Grow. Achieve. Together Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we seek passionate and ambitious people capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment. We are the global market leader for future-proof logistic process automation at airports - from London Heathrow to Singapore Changi - and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services. If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects. You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure - and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers' expectations in over 100 countries. To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.