CSDM Architect

Must Have Technical/Functional Skills A CSDM (Common Service Data Model) Architect in ServiceNow is a specialized role focused on designing, implementing, and maintaining the CMDB (Configuration Management Database) and related ServiceNow components within an organization
Designing and Implementing the CMDB: This includes defining data models, establishing relationships between configuration items (CIs), and ensuring data accuracy and completeness.
Developing Integration Strategies: Working with various systems and data sources to integrate data into the CMDB, ensuring seamless data flow and synchronization.
Defining Governance and Operational Methodologies: Establishing processes for managing the CMDB, including data quality, access control, and change management.
Providing Technical Leadership and Guidance: Offering expertise on ServiceNow platform capabilities, particularly in areas like CMDB, ITSM, and ITOM.
Collaborating with Stakeholders: Working with business leaders, IT teams, and other stakeholders to understand their needs and translate them into technical solutions. Staying Up-to-Date on ServiceNow Advancements: Continuously learning about new features, functionalities, and best practices within the ServiceNow platform.
Mentoring and Coaching: Guiding junior team members on CMDB design, implementation, and best practices. Ensuring Alignment with Business Goals: Ensuring that the CMDB and related ServiceNow solutions align with the organization's overall business strategies and objectives.
Roles & Responsibilities Skills and Qualifications: • Strong understanding of ServiceNow platform capabilities, particularly in CMDB, ITSM, and ITOM. • Experience with data modeling, data integration, and database design. • Knowledge of ITIL framework and best practices. • Excellent communication and collaboration skills. • Ability to work independently and as part of a team. • Experience with Agile development methodologies. • Experience with scripting languages (e.g., JavaScript, Python) is a plus.
Key Responsibilities of a CSDM Architect: Designing and Implementing the CMDB: This includes defining data models, establishing relationships between configuration items (CIs), and ensuring data accuracy and completeness.
Developing Integration Strategies: Working with various systems and data sources to integrate data into the CMDB, ensuring seamless data flow and synchronization.
Defining Governance and Operational Methodologies: Establishing processes for managing the CMDB, including data quality, access control, and change management.
Providing Technical Leadership and Guidance: Offering expertise on ServiceNow platform capabilities, particularly in areas like CMDB, ITSM, and ITOM.
Collaborating with Stakeholders: Working with business leaders, IT teams, and other stakeholders to understand their needs and translate them into technical solutions.
Staying Up-to-Date on ServiceNow Advancements: Continuously learning about new features, functionalities, and best practices within the ServiceNow platform.
Mentoring and Coaching: Guiding junior team members on CMDB design, implementation, and best practices. Ensuring Alignment with Business Goals: Ensuring that the CMDB and related ServiceNow solutions align with the organization's overall business strategies and objectives.
Generic Managerial Skills: • Create and execute development plans as appropriate to meet changing needs and requirements. • Good Communication and presentation skills, Client handling • Thought leadership Steer the team towards success by creating a trust environment. • Good at creating required information for Reporting and Dashboards
Salary Range: $120,000-$160,000 a year