ServiceNow Architect

Must Have Technical/Functional Skills • Experience as a Senior Technical analyst / Architect with ITSM/ITOM/IRM/integration • Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams. • Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure. • Gathering Business services and associated application services list and details from client team. • Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps. • Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment • Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management • Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients. • Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and defining ITIL Process • Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances. • Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow • Wide exposure on ServiceNow ITOM Implementation, Configuration and Customization • Ability to listen, interpret, strategize and consult on complex business processes and technical concepts • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc • Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration) • Expertise in Custom module implementations. • Working experience on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting. Roles & Responsibilities Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure. Gathering Business services and associated application services list and details from client team. Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps. Analyze the current status of the instance and prepare the project plan to apply the CSDM mod el in the environment Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management Generic Managerial Skills, If any • Create and execute development plans as appropriate to meet changing needs and requirements. • Good Communication and presentation skills, Client handling • Thought leadership Steer the team towards success by creating a trust environment. • Good at creating required information for Reporting and Dashboards
Salary Range: $140,000 - $160,000 a Year
TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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