Field Operations Manager

Field Operations Manager

Department: NITROcrete ; Field Operations

Reports: Derek Landry

POSITION SUMMARY

This position is responsible for overseeing and supporting all field operational activities related to NITROcrete systems. The Field Operations Manager will oversee the regional field service managers, ensuring that projects stay on task and systems are adequately supported. Responsibilities include working in a team environment to help support new customer installations, oversee system repairs & maintenance, managing operations schedules, and assisting in all customer support activities.

ESSENTIAL DUTIES & RESPONSIBILITIES

An employee must be able to perform the essential duties and responsibilities with or without reasonable accommodations. Other duties may be assigned.

Act as a liaison between internal teams to ensure customer needs are being met, coordinating between the Commercial, Technical Support, and Supply Chain teams

Coordinate internal resources and third-party contractors to execute field projects, maintain systems and provide customer support

Assist in preparing and maintaining project management tools

Maintain comprehensive field operations schedule, establishing priorities and delegating resources

Oversee the day-to-day activities of all Field Service Mangers, ensuring that task objectives are defined and that work is performed effectively and efficiently

Utilize system monitoring tools and field personnel to provide customer support during critical jobs

Provide technical support duties and supervision during the busy season, ensuring active systems are being monitored and the root cause of technical and/or mechanical issues are identified

Assist in developing and overseeing routine maintenance schedules nitrogen storage tanks and NAT system components

Ensure service tickets are promptly created and assigned to the proper owners

Coordinate the movement of assets in the field, including storage tanks, and NITROcrete equipment

Maintain all assets, ensuring key assets are properly tracked and routine maintenance and inspections take place

Manage and maintain field inventory, ensuring spare parts and materials are readily available and service trucks are kept stocked

Coordinate with Supply Chain to ensure that the correct parts and materials are delivered to sites for field projects and tasks

Assist in managing bill of materials and design improvements for NITROcrete system components

Provide training to field personnel related to system operation and calibration as needed

Assist with projects and customer support activity in the field as needed

Oversee training and development of field employees

SUPERVISORY RESPONSIBILITIES

Directly and indirectly supervises up to 5 employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

MINIMUM QUALIFICATIONS

Skills & Abilities

Excellent organizational skills and strong attention to detail

Ability to manage multiple tasks and projects simultaneously

Strong verbal and written communication skills

Excellent project management skills

Ability to work in a fast-paced environment

Strong supervisory and leadership skills

Excellent analytical and problem-solving skills

Ability to periodically travel, up to 30% of the time

Education and Experience

Bachelor's degree (B. A.) from four-year college or university. Engineering, construction management or business management degrees preferred

A minimum of 10 years in an operational management role

Experience in the ready mix or construction industries preferred

Previous supervisory experience required

Language

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Mathematical

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

MS Office Software

Internet Software

Order Processing Systems

Project Management Software

Manufacturing Software

Contact Management Systems

Other:

Certificates, Licenses, Registrations (if applicable)

None required

PHYSICAL DEMANDS:

• Stand
• Walk
• Sit
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Climb or balance
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Taste or smell

Ability to Lift/Push/Pull:

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

Vision Requirements:

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Color vision (ability to identify and distinguish colors)

Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)

Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

WORK ENVIRONMENT:

• Wet or humid conditions (non-weather)
• Work near moving mechanical parts
• Work in high, precarious places
• Fumes or airborne particles
• Toxic or caustic chemicals
• Outdoor weather conditions
• Extreme cold (non-weather)
• Extreme heat (non-weather)
• Risk of electrical shock
• Work with explosives
• Risk of radiation
• Vibration

Noise Level:

Moderate noise (examples: business office with computers and printers, light traffic