Senior Supervisor, Customer Meter Services
- National Grid
- West Roxbury, Massachusetts
- Full Time
About us**
Superpowered. Meaningful work. Human impact. A story were proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing were certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!
**National Grid is hiring a Senior Supervisor for our Gas Customer Meter Services Commercial and Industrial fitting department in West Roxbury, MA.**
**Job Purpose**
We are responsible for the daily supervision and organization of assigned operations personnel in order to effectively accomplish job tasks in line with departmental and National Grid requirements. This may include oversight and/or collaboration with Construction Personnel, Field Operations Personnel, External Contractors, Gas Emergency First Responders, Service Persons, Mark-out Personnel, and other company or contractor employees on National Grid job sites.
**Key Accountabilities**
Implement policies and procedures and ensure the safety, reliability, security, and integrity of natural gas customers premises as well as the Companys distribution system, while fulfilling statutory requirements and meeting or exceeding performance incentives
Monitor and enforce work rules, standards and procedures for emergency response, leak investigation, and other scheduled work, while remaining fully compliant and within budgetary limitations
Respond to natural gas emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators and the Police and Fire Departments
Support achievement of goals, including operational targets, mandated objectives, budget goals, emergency response and safety
Supervise a culturally diverse workforce, through coaching, counseling, and team building to effectively and efficiently accomplish job tasks
Ensure safe working conditions are maintained through field inspections of work sites and equipment
Participate in on-call or after hour supervisory duties
**Supervisory/Interpersonal- Experience Required**
+ Significant management experience and proven demonstration of leadership qualities.
+ Good interpersonal, influencing and communication skills.
**Qualifications**
Bachelors degree and 2+ years of related operations work experience to include the supervision of others, SME or Project Lead experience preferred
In lieu of degree, 3+ years of related operations work experience to include the supervision of others, SME or Project Lead experience required
Plumbing/gas fitting experience 2+ years
Prior leadership experience with a focus on Gas Construction, Gas Field Operations, or Customer Meter Services preferred
Technical knowledge of distribution system, engineering, construction and maintenance practices preferred
Proven demonstration of quality labor relations skills including interpretation of contract language, resolution of grievances and issues related to sickness and poor standards of work and the implementation of corrective action where necessary preferred
Exceptional safety record, strong oral and written communication skills with the proven ability to maximize performance of subordinates required
Solid planning and organizing skills required
Valid drivers license required
**More Information**
Salary
$121k - $170k a year
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144 ( .
**National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.**
Superpowered. Meaningful work. Human impact. A story were proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing were certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!
**National Grid is hiring a Senior Supervisor for our Gas Customer Meter Services Commercial and Industrial fitting department in West Roxbury, MA.**
**Job Purpose**
We are responsible for the daily supervision and organization of assigned operations personnel in order to effectively accomplish job tasks in line with departmental and National Grid requirements. This may include oversight and/or collaboration with Construction Personnel, Field Operations Personnel, External Contractors, Gas Emergency First Responders, Service Persons, Mark-out Personnel, and other company or contractor employees on National Grid job sites.
**Key Accountabilities**
Implement policies and procedures and ensure the safety, reliability, security, and integrity of natural gas customers premises as well as the Companys distribution system, while fulfilling statutory requirements and meeting or exceeding performance incentives
Monitor and enforce work rules, standards and procedures for emergency response, leak investigation, and other scheduled work, while remaining fully compliant and within budgetary limitations
Respond to natural gas emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators and the Police and Fire Departments
Support achievement of goals, including operational targets, mandated objectives, budget goals, emergency response and safety
Supervise a culturally diverse workforce, through coaching, counseling, and team building to effectively and efficiently accomplish job tasks
Ensure safe working conditions are maintained through field inspections of work sites and equipment
Participate in on-call or after hour supervisory duties
**Supervisory/Interpersonal- Experience Required**
+ Significant management experience and proven demonstration of leadership qualities.
+ Good interpersonal, influencing and communication skills.
**Qualifications**
Bachelors degree and 2+ years of related operations work experience to include the supervision of others, SME or Project Lead experience preferred
In lieu of degree, 3+ years of related operations work experience to include the supervision of others, SME or Project Lead experience required
Plumbing/gas fitting experience 2+ years
Prior leadership experience with a focus on Gas Construction, Gas Field Operations, or Customer Meter Services preferred
Technical knowledge of distribution system, engineering, construction and maintenance practices preferred
Proven demonstration of quality labor relations skills including interpretation of contract language, resolution of grievances and issues related to sickness and poor standards of work and the implementation of corrective action where necessary preferred
Exceptional safety record, strong oral and written communication skills with the proven ability to maximize performance of subordinates required
Solid planning and organizing skills required
Valid drivers license required
**More Information**
Salary
$121k - $170k a year
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144 ( .
**National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.**
Job ID: 483563382
Originally Posted on: 7/1/2025
Want to find more Construction opportunities?
Check out the 176,732 verified Construction jobs on iHireConstruction
Similar Jobs
Sign Up for Job Alerts
