Information Architect- UX/UI

Digital Design Manager

12+ Months / Hybrid/ Hartford, CT

Design and facilitate thoughtful and ethical research (in collaboration with the team s User Research Manager) to understand the service-related needs of residents, staff, leaders, and other stakeholders.

Synthesize research into insights and well-defined opportunity areas for intervention. Help translate these into actionable steps while communicating with people who are often unfamiliar to design and research methods.

Use iterative processes to ensure project deliverables; like service blueprints, process flows, stakeholder maps, and project reports, are rigorously executed.

• Choose the right deliverable for the right kind of conversation.
• Visually communicate ideas, research synthesis, and prototypes, so stakeholders can align on concepts. Knowledge and familiarity with tools such as MIRO and Figma will help move ideas from conversations to prototypes for feedback.
• Develop compelling narratives that communicate the human experience to decision-makers, so they can make clear decisions that align with evidence and human need.
• Work with UX designers, visual designers, content strategists, architects, and technologists to develop and build tools and resources (e.g., websites, apps, one-pagers, applications, the design of space, etc.) supportive of service improvement strategies.
• Bilingual
• Strong visual design aesthetic
• Experience with process improvement methodologies (LEAN, six-sigma, etc.)
• Experience with human-centered change management
• A design-related degree or relevant industry experience
• 5+ years of professional experience or a graduate degree plus 3+ years of professional experience
• 5+ years managing project relationships with colleagues, clients, and project stakeholders