Non-Profit Donation Agent (Independent Contractor)

Non-Profit Donation Agent (Independent Contractor) Kaizen Advance Atlanta, GA, us 4 days ago Quick Job type Full-time Quick Job description Job Description Join us to support non-profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills, are motivated, and are passionate about helping others, we want you on our team. Types of Clients : Nonprofit / Charity TV and Radio stations Child welfare agencies Veteran support groups Spiritual and religious organizations Animal advocacy groups Requirements Minimum 6 months of remote call center experience or 1 year in-office call center experience Must be at least 18 years old Must be an US resident Must use a Windows 11 PC Quiet, professional background for calls Able to type at least 40 words per minute Intermediate computer skills Able to pass a background check Must be able to complete a voice assessment and a mock call Preferred Skills : Highly organized and self-motivated Excellent communication skills Intermediate PC proficiency Reliable and Dependable Able to provide excellent customer service Technology Requirements : Windows 11 ONLY - No Chromebooks or Apple (Macs) allowed 16 GB RAM computer is preferred Dual monitors Noise-canceling USB headset Hard-wired internet connection (Ethernet; No WiFi allowed) Benefits Inbound phone work : $0.20 - $0.32 per talk minute, depending on the project Experienced agents can earn up to $0.35 per talk minute Additional opportunities for email, ticket, and chat support available with varied pay rates Flexible hours with 24 / 7 availability Requirements WHAT IT TAKES TO SUCCEED : Outstanding problem-solving skills Patience and empathy - an ability to manage stress and work under pressure Excellent communication skills in writing and verbal with outstanding listening skills Ability to provide knowledgeable, friendly, and professional customer service Experience navigating and efficiently using program tools and software using technology Basic computer skills QUALIFICATIONS : Must be a legal US Resident and Citizen Must be at least 18 years of age Must be able to pass a 7-year criminal background check Must be able to work at least 15 hours (30 intervals) a week No degree necessary - a great work-from-home opportunity for anyone ready to invest in themselves and work hard! Previous customer service experience is preferred but is not required WHAT YOU NEED TO GET STARTED : A Desktop or Laptop (Windows) Wired internet connection Noise-cancelling headset Quiet workspace a job alert for this search Independent Contractor Atlanta, GA, us