Airport Custodial Maintenance Superintendent

Under general supervision, coordinates and oversees the activities of one of the airport maintenance sections including Building Maintenance, Field Maintenance, or Custodial Services. Supervises shift activities and serves as the Manager's back-up in his/her absence. Prioritizes and distributes work orders to section front-line leadership. Assists with developing, managing, and monitoring preventive and other maintenance programs. Orders equipment and supplies, manages requisitions and tallies, and coordinates maintenance activities with outside contractors and City personnel. Assists with developing and implementing policies and procedures. Promotes and ensures compliance with occupational health and safety policies and procedures. Supervises assigned staff's performance. Develops and monitors employee work plans. Counsels, coaches, and instructs employees and prepares performance evaluations. Assists with staff hires, promotions, and disciplines, when appropriate. Promotes and ensures compliance with occupational health and safety policies, procedures, and programs. Performs other job-related duties as required.

Custodial - A High School Diploma or GED is required. An Associate's Degree in Facilities Management, Real Estate, Hospitality or related discipline from an accredited college or university is required. The equivalent of two (2) years paid full-time experience in housekeeping at an airport, shopping mall, or large hospitality facilities is required. (Substitution: One year of relevant experience may substitute for each year of college education lacking.) Two years of full-time supervisory or team lead experience is also required. A valid State of Ohio Driver's License is required. Proficient oral and written communication skills are required. Certified Housekeeper Executive designation is preferred. Contract preparation knowledge and proficient administrative/computer (Microsoft Office) skills are preferred. Demonstrated ability to manage a large staff at a 24-hour, 7-day a week facility is required. Effective leadership skills are required. Must be able to lift and carry 30 pounds. Field - A High School Diploma or GED is required. Three years of full-time paid property and/or field maintenance supervisory and/or leadership experience which includes landscaping, snow removal, and pavement management, is required, at least two (2) years of related airport experience is preferred. A valid State of Ohio Driver's License is required. Must be able to lift 30 pounds. Contract preparation knowledge and proficient administrative/computer (Microsoft Office) skills are preferred. Building - A High School Diploma or GED is required. Three (3) years of full-time paid facilities and/or building maintenance supervisory experience which includes plumbing, carpentry/masonry, mechanical systems, and painting in a commercial and/or industrial facility is required. Effective communication and leadership skills are required. A valid State of Ohio Driver's License is required. Must be able to lift 30 pounds. Contract preparation knowledge and proficient administrative/computer (Microsoft Office) skills are preferred.

Responsibilities:

• Reviews work orders, prioritizes work based on operational need, assigns work and deadlines to front-line leadership and holds teams and individuals accountable to scope and timeline established.
• Coordinates and communicates daily priorities, expectations, and assignment details to the workforce and assigns tasks based on skill levels and performance.
• Assists with developing, managing, and monitoring preventive and other maintenance programs.
• Collaborates with team to troubleshoot complex issues or projects.
• Collaborates with section leadership to develop Standard Operating Procedures for all work functions within Custodial Maintenance.
• Responsible for the retention and upkeep of system records including but not limited to Material Safety Data Sheets (MSDS), product specifications, and operations and maintenance manuals.
• Responsible for training supervisors and workforce on all aspects of tasks to be completed.
• Coordinate and communicate maintenance activities with other airport sections, the airlines, tenants, vendors, contractors and employees to ensure scope of work and schedule are communicated, to understand potential impacts to airport operations, and to address any questions or issues that may arise.
• Is responsible for hiring, development and performance of the assigned staff. Develops and monitors employee goals, counsels and coaches, instructs and evaluates employees, initiates and enforces disciplinary actions, and informs the Custodial Maintenance Manager of performance or operational issues as they arise.
• Perform administrative functions including: scheduling overtime, approving benefit time requests, approving security documents and maintaining records as the Authorized Signature Official, developing training materials and presentations, opening, closing and tracking progress in the work order management system, providing written or verbal updates to leadership on projects or section activities.
• Assists with budget development and is responsible for section procurements including ordering supplies/materials, services, manages requisitions and payments, and coordinates maintenance activities with outside contractors and City personnel.
• Promotes and ensures compliance with occupational health and safety management policies, procedures, and programs to minimize employee accidents and to promote a safe work environment. Prepares accident and injury reports as necessary.
• Performs other related duties as required.

Qualifications:

• A High School Diploma from an accredited high school program or GED is required.
• An Associates Degree in Facilities Management, Real Estate, Hospitality or related discipline from an accredited college or university is required. (Substitution: One year of relevant experience may substitute for each year of college lacking)
• Two years of full-time supervisory or team lead experience is required.
• NIMS and ICS certifications for Front Line Supervision tier and any assigned working groups must be completed within six months of employment and complete additional or refresher trainings as required.
• Must have a demonstrated ability to work in a diverse and inclusive environment that fosters non-discrimination.
• Must have knowledge of janitorial equipment and tools.
• Must exhibit effective leadership, verbal and written communication skills.
• Must be outgoing and have strong interpersonal and conflict management skills.
• Must be organized, detail oriented, and have the ability to manage a large staff at a 24-hour, 7-day a week facility.
• Must be detail-oriented, focusing on quality and precision.
• Must possess high standard of integrity and professionalism
• Must be computer proficient in the Microsoft Office Suite.
• Must be able to crouch, kneel, reach, stoop, bend, etc.
• Must be able to work in an environment where exposed to chemical and dust pollutants.
• A valid State of Ohio Drivers License is required.
• Must have and maintain an acceptable driving record.
• Must successfully complete a Transportation Security Administration (TSA) 10 year fingerprint-based Criminal History Records Check and employment background check and Security Threat Assessment.
• Must be able to pass a pre-employment physical and drug test.
• Must be able to lift, carry, push and pull thirty-five (35) pounds.

Preferred Qualifications:

• Certified Housekeeper Executive designation is preferred.
• Contract preparation and management experience.

Core Competencies:

Managing Programs or Projects

Programs

• Technology Management: Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to, and security of, technology systems.
• Financial Management: Understands the organizations financial processes, as related to their role. Prepares, justifies, and administers the program budget; or assists with these duties. Oversees, or assists with, procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.
• Creativity / Innovation: Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new, efficient/effective programs/processes.
• Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.

Projects

• Team Building: Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise relevant to their division.
• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
• Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
• Influencing/ Negotiating: Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.

Manages Self

• Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
• Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues self-development.
• Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
• Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
• Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
• Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
• Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

We are committed to creating a diverse and inclusive environment that recruits, employs, develops, compensates and promotes based on qualifications and is proud to be an equal opportunity employer. DPC understands and appreciates that our differences in gender/gender identity, race, ethnicity, religion, national origin, age, marital status, sexual orientation, physical or cognitive ability, and military/veteran status, among others, provide us with a competitive advantage to best serve our employees, stakeholders and communities.