Supervisor - Insurance and Subrogation

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Job Inputs:

• Provide leadership, development, and strategic direction to a team of Subrogation Specialists
• Manage collection on about 5,000-10,000 subrogation claims per year
• Prepares and reviews monthly, quarterly, and annual subrogation and claim reports
• Present program to prospects and customers
• Ensure team stays up to date on relevant insurance changes in the marketplace
• Vendor management to ensure we are using the best 3rd parties
• Prepare monthly individual contributor KPIs for discussion and review in monthly employee 1 on 1 development meetings
• Handles client issues as needed
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelors degree in a related field or equivalent work experience
• Additional education, certifications, or other distinctions are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Knowledge of SAP Business Objects preferred

Relevant Work Experience:

• 3-5 years experience in related area as an individual contributor
• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Reviewing and improving processes, methods, and tools to increase efficiency and accuracy
• Collision repair, insurance industry, collections, or financial experience is preferred.
• Previous supervisory experience is preferred.

Planning/Organizing/Managerial Knowledge:

• Supervises a group of primarily para-professional level staff
• Makes day-to-day decisions within or for a group/small department
• Has some authority for personnel actions

• Excellent organizational skills and attention to detail
• Excellent time management skills, with a proven ability to meet deadlines
  • Plans and prioritizes work efficiently and effectively, delegating when appropriate
• Strong leadership skills
  • Keeps purpose front and center as they make daily decisions
  • Understands how teams work ties in with the organizations vision and purpose
  • Follows efforts through to completion
• Applies management expertise to improve efficiency and accomplish operational objectives within own area of responsibility or department
  • Manages team goals, metrics, KPI's, work volume
  • Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives
  • Removes obstacles that impede progress and goal attainment
  • Effectively manages change within their team (transitions, new hires, promotions)
  • Identifies and removes barriers to effective teamwork
  • Sets challenges to encourage learning; treats failure as an opportunity to learn
  • Takes action quickly when performance is not meeting expectations
• Adjusts quickly to new or changing work environment
• Works within budgetary/financial objectives set by management
• Identifies and resolves operational problems using defined processes, expertise and judgement
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

Communicating & Influencing Skills:

• Excellent verbal and written communication skills.
  • Responsible and accountable for the communication process
  • Able to clearly articulate the companys vision for the future
  • Sets clear and agreed upon performance objectives and standards
• Excellent interpersonal and customer service skills.
  • Actively solicit feedback; share and address; adjust plans as necessary; follow through
  • Recognize and reward the contributions of team members
  • Promote camaraderie among team members
  • Help people see the role they can play in supporting the advancement of the vision and purpose
• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department
  • Regular and frequent engagement in face-to-face communication
  • Provides timely and clear, positive and constructive developmental feedback
  • Shows a genuine interest in the career goals and development of direct reports
  • Promotes the implementation of development plans for all employees and supports training goals
• Interprets customer needs and assesses requirements to meet needs

Outputs:

• Ensure timely follow up by subrogation team with legal, law firms, third parties and insurance companies.
• Ensure the maximum return on each claim submitted, of which ARI receives a percentage as revenue.
• Grow participation in the Arbitration Forum case hearing effort, to align with Arbitration Forum expectations.
• Ensuring state requirements are updated and we are targeting state maximums for collections

#HYBRID

#LI-MG1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. Thats why we are listening, open to learning new things about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $81,210.00 - $117,760.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.