Project Manager

Responsive recruiter Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Project Manager
Division: Developmental & Brain Injury Services (DBIS)
Department: Administrative and Clinical
Primary Location: Springfield & Holyoke, MA
Schedule: Full-Time
Pay Range: $22$23/hour (Based on experience)

Lead with Precision. Drive with Purpose.
At ServiceNet, we believe in the power of data, collaboration, and meaningful support systems. Within our Developmental and Brain Injury Services division, we serve individuals living with significant cognitive, emotional, and physical challengesand our administrative backbone is essential to making that care possible.

Were looking for a Project Manager who thrives on pulling insights from data, coordinating cross-functional projects, and helping our clinical and operational leaders make strategic, informed decisions.

About the Role:
As DBIS Project Manager, you will play a key role in improving the efficiency, transparency, and impact of our services. From developing dashboards to tracking clinical and fiscal data, youll partner closely with Clinical Directors, Program Leadership, and our Senior Management team to drive both day-to-day operations and long-term initiatives forward.

What Youll Be Doing: Clinical Data & Analytics Support

• Collaborate with Clinical Directors to identify data priorities and support needs
• Develop and refine data tools in partnership with our Clinical and Information Systems teams
• Collect, clean, and maintain clinical data related to Positive Behavioral Supports, Medication Plans, and DDS requirements
• Design and deliver internal/external reports, dashboards, and visual outputs
• Provide training and guidance to staff on data systems and tracking tools
  
  

Administrative, Operational & Fiscal Support

• Monitor program metrics and fiscal trends to inform planning and improve outcomes
• Generate reports on overtime, staffing patterns, and other key performance indicators
• Identify operational efficiencies and cost-saving opportunities
• Support senior managers with data-informed recommendations and project follow-through
• Coordinate closely with the DBIS Scheduling Coordinator to analyze and reduce overtime and temp staffing usage
• Maintain accurate records, documentation, and scorecards across multiple programs
• Assist with project coordination and reporting for Monday Board initiatives
  
  

What You Bring to the Table:

• Associate degree or High School diploma required; Bachelors degree preferred
• 12 years of experience in analytics, healthcare administration, or office operations
• Proficiency in Microsoft Office Suite (especially Excel, Word, and PowerPoint)
• Strong communication skills, both verbal and written
• Comfortable creating reports, interpreting charts, and synthesizing complex information
• Ability to multitask, stay organized, and meet evolving project deadlines
• Familiarity with statistical software (SPSS, SAS, R) and AI tools a plus
  
  

Why Work With Us?
Because when systems run smoothly, the people we serve get the support they need. In this behind-the-scenes yet high-impact role, youll be a critical part of a team thats transforming lives every day.

Perks & Benefits:

• Mileage reimbursement
• Generous paid time off
• Comprehensive health & dental insurance
• 403(B) retirement plan with employer match
• Paid life insurance & long-term disability coverage
• Tuition assistance and career advancement opportunities
• A collaborative, mission-driven workplace where data meets heart
  
  

About ServiceNet
ServiceNet is a nonprofit human services organization that serves more than 8,400 people each year living with mental illness, developmental disabilities, brain injuries, homelessness, and addiction. Were committed to building a more compassionate, connected, and capable communityone person at a time.

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Compensation: $22.00 - $23.00 per hour

At ServiceNet, you will make a real difference. Whether youre working in residential direct care, clinical care, peer support, or other valuable roles, youll be part of a compassionate team dedicated to supporting our community.

And with over 1,500 employees and 100 programs across western Massachusetts, were confident theres a role thats the right fit for you.

ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. Wed love for you to join us!

Not sure which job might be right for you? No problem! Email ... to speak with a hiring manager today.