Project Coordinator (Order Fulfillment, Customer Service) - Onsite - Lenexa, KS (Kansas City)
- Experitec, Inc.
- Lenexa, Kansas
- Full Time
Project Coordinator (Order Fulfillment, Customer Service) - Onsite - Lenexa, KS (Kansas City)
Location
MO-Kansas City, KS/MO (Lenexa, KS)
Job Code
756
# of Openings
1
Project Coordinator (Order Fulfillment, Customer Service) - Onsite - Lenexa, KS (Kansas City)
Come join a company that recognizes and rewards your abilities, provides opportunities to advance your career, and fosters an environment to learn and develop. Experitec is seeking high impact employees with focus and integrity to significantly improve the businesses of our customers and shape the future of Experitec's business. Join a high-performance team and level-up your customer service acumen while sharing your knowledge with other team members.
Come join a 100% employee-owned company focused on customer outcomes and employee success! This position requires a hands-on approach, a strong work ethic, the ambition to interface with customers onsite, a troubleshooting mindset, and a commitment to excellence.
In this position, you may have the opportunity to work in different industries including power, chemical, renewable energy, food & beverage, refining, oil & gas, pulp & paper, water treatment, metals/mining and consumer goods. Experitec provides strong technical and customer service training throughout your career which will include:
On-The-Job training to set you up for success.
Ongoing customer service training.
Technical training on key products and systems.
Ongoing training on various company functions as an Employee-Owner to broaden business acumen.
The Project Coordinator is a part of our Order Fulfillment Team and is responsible for the commercial components of project execution. The responsibilities of the Project Coordinator include coordinating and leading meetings, compiling proposals, managing the equipment schedule, ensuring project specific documentation is submitted on time, data entry, order management, and project close-out activities.
Opportunities to make an Impact:
Collaborating with the other Project Coordinators, Insides Sales Engineers, and Account Managers within the company to achieve customer goals.
Keeping internal and external customers updated on the project status to ensure successful project execution.
Working internally to provide value to the company while the Account Managers manage customer expectations.
What does the Project Coordinator do?
The Project Coordinator provides timely and consistent management of project processes while improving workflow efficiency. This includes coordinating processes to avoid LD charges related to the late submittal of documentation, drawings, and equipment delivery. The PC establishes ownership of project requirements, maintaining customer satisfaction and loyalty, and proactively identifying and responding to inconsistencies that may occur through the project process.
Customer Responsibilities:
Developing an understanding of our project requirements, systems, and process requirements to add value and build customer loyalty.
Developing and coordinating documentation submittals, product status updates, shipping releases, and general order management communication.
Partnering with factory personnel to meet contractual obligations, driving delivery dates and maintaining the schedule while providing consistent manufacturing status updates to the customer.
Identifying, building, and maintaining relationships with our customers' purchasing, expediting, and operations staff.
Experitec and Emerson Process Team and Other Equipment Sub-Supplier Responsibilities:
Understanding the processes, tools, systems, and technology to effectively manage order fulfillment, support required schedules and effectively communicate problems and requirements.
Communicating requests for quotations, product information, communications, and requirements defined by project team to Account Manager, Inside Sales Engineer, or Sales management.
Coordinating and leading internal kick-off meetings with Experitec and Emerson personnel to discuss Request for Quote (RFQ) requirements and aligning on responsibilities.
Reviewing purchase orders and developing a schedule of order fulfillment activities, schedules, and processes to meet customer requirements.
Assigning tasks to team members to complete the order requirements.
Taking ownership of meeting or exceeding submittal schedules for project orders and assisting Document Controller with processing, tracking, and submitting of documentation to customer.
Reviewing order processing requirements and deadlines, ensuring order entry is complete and accurate, and communicating any post-award changes to Project Administrator while monitoring progress.
Working with Emerson Project Management and other sub-suppliers to obtain correct documentation, equipment releases, and communicate changes or additional customer requirements.
Managing and expediting orders with Emerson Process Management and other sub-suppliers to maintain schedules and meet customer expectations.
Working with the Project Administrator and accounting team to provide documentation for the final billing and project close-out of each package to the customer.
This position is part of our Order Fulfillment team within Sales organization with the specific title of Project Coordinator.
What Experitec offers:
At Experitec, we know our employees are a critical part to our overall success. We care about the wellbeing of every employee. No matter what stage of life they're in, Experitec strives to support and care for each employee with a benefits program tailored to their needs. We pride ourselves on offering a flexible work environment ensuring our employees have the work-life balance they deserve. We believe giving our employees the resources they need to succeed in their personal lives will enable them to reach their peak performance in their professional lives.
Required Skills, Experience & Abilities:
Bachelor's degree OR Associate's degree with two or more years of relevant experience OR Four or more years of relevant experience OR equivalent combination of four or more years of education and relevant experience.
One or more years of customer service work experience.
Strong skills in Microsoft Office (Excel, Word, PowerPoint, Teams), and Outlook email or similar software with ability to work efficiently and effectively within a business system.
Ability to work in office on Monday through Friday from 8am-5pm and to occasionally work additional hours upon request.
Strong ability to manage multiple tasks, projects, and competing priorities while coordinating timelines and communicating status updates in a fast-paced environment.
Strong out-front communication skills. This role collaborates externally with customers and internally with cross-functional teams. Must be able to take and give direction clearly over the phone and in person.
Ability to demonstrate a professional, driven, positive, and collaborative attitude and work ethic while following established procedures, and providing input and ideas for improvement.
Track record of accepting responsibility for workflow, assigning tasks, monitoring activities, and mentoring others in a positive manner.
Ability to escalate issues appropriately and in a timely manner.
Ability to lift and move up to 10 lbs.
Ability to drive for the company with a valid driver's license and the ability to pass driving record background check.
Ability to utilize personal vehicle for occasional work travel AND ability to rent a car when requested for work travel.
Ability to follow established procedures while looking to provide input and ideas for improvement.
Ability to understand and assign tasks, monitor activities, and mentor others in a positive manner.
Preferred Skills, Experience & Abilities:
Bachelor's degree OR associate degree.
Three or more years of experience in a position supporting sales.
Two or more years of experience working with engineers.
One or more years of accounting experience.
Two or more years of experience planning and coordinating projects.
Two or more years of work experience in process automation or industrial maintenance.
Excellent analytical and critical thinking skills, self-motivated, and reliable with willingness to extend extra effort to provide outstanding customer service.
Demonstrated track record of general business acumen through internship or equivalent on-the-job training.
What does Experitec do?
As an Emerson Impact Partner, we have the exclusive rights to sell and service Emerson Automation Solutions products in our defined territory. Our customers are largely manufacturing facilities and Upstream Oil & Gas. We partner with our customers to optimize the performance of their automated processes (reduce cost and increase throughput and quality), make their plants safer places to work, and help customers reach environmental goals. Experitec's engineered solutions include both innovative technology, products, and services. We are a group of Driven, Positive and Collaborative Employee Owners!
Benefits Package*:
Experitec is 100% Employee Owned! Opportunity to become an employee owner and receive company stock through our ESOP (Employee Stock Ownership Plan) encouraging and rewarding long term commitment.
Flexible work environment with Paid Time Off (PTO) including vacation, personal, holidays, parental leave and volunteer time off.
Total Rewards Package includes both annual salary and performance incentive based on individual and company performance.
401(k): Experitec matches 50% of every dollar employee contributes up to 6% of annual compensation in addition to a 3% Safe Harbor Contribution. This is a total company contribution of 6% to your retirement account.
Benefit Plans include medical, accident/critical illness, dental, vision, disability, life insurance, Health Savings Account, Flexible Spending Account, Employee Assistance Programs, Years of Service gift cards, and Tuition Reimbursement.
Career Development & Training Opportunities include On-The-Job training, coaching, mentoring and workshops to improve professional skills and progress toward personal career goals.
*Full details available in Benefits brochure provided to candidates prior to offer decision.
Work Authorization
Experitec does not provide immigration sponsorship (e.g., H-1B visa sponsorship).
Equal Opportunity Employer
Experitec is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Talent Management
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Experitec is committed to providing access and reasonable accommodations in its application process for and to the extent required, for the actual position sought by the applicant for individuals with disabilities. Applicants with disabilities are encouraged to request any needed accommodation(s) using .... This mailbox is for accommodation requests and will not have visibility or be able to respond to general application or interview status requests.
To all recruitment agencies: Experitec does not accept unsolicited third-party resumes for this position.
This posting will be available for application until at least July 21, 2025.
#LI-CN1
Location
MO-Kansas City, KS/MO (Lenexa, KS)
Job Code
756
# of Openings
1
Project Coordinator (Order Fulfillment, Customer Service) - Onsite - Lenexa, KS (Kansas City)
Come join a company that recognizes and rewards your abilities, provides opportunities to advance your career, and fosters an environment to learn and develop. Experitec is seeking high impact employees with focus and integrity to significantly improve the businesses of our customers and shape the future of Experitec's business. Join a high-performance team and level-up your customer service acumen while sharing your knowledge with other team members.
Come join a 100% employee-owned company focused on customer outcomes and employee success! This position requires a hands-on approach, a strong work ethic, the ambition to interface with customers onsite, a troubleshooting mindset, and a commitment to excellence.
In this position, you may have the opportunity to work in different industries including power, chemical, renewable energy, food & beverage, refining, oil & gas, pulp & paper, water treatment, metals/mining and consumer goods. Experitec provides strong technical and customer service training throughout your career which will include:
On-The-Job training to set you up for success.
Ongoing customer service training.
Technical training on key products and systems.
Ongoing training on various company functions as an Employee-Owner to broaden business acumen.
The Project Coordinator is a part of our Order Fulfillment Team and is responsible for the commercial components of project execution. The responsibilities of the Project Coordinator include coordinating and leading meetings, compiling proposals, managing the equipment schedule, ensuring project specific documentation is submitted on time, data entry, order management, and project close-out activities.
Opportunities to make an Impact:
Collaborating with the other Project Coordinators, Insides Sales Engineers, and Account Managers within the company to achieve customer goals.
Keeping internal and external customers updated on the project status to ensure successful project execution.
Working internally to provide value to the company while the Account Managers manage customer expectations.
What does the Project Coordinator do?
The Project Coordinator provides timely and consistent management of project processes while improving workflow efficiency. This includes coordinating processes to avoid LD charges related to the late submittal of documentation, drawings, and equipment delivery. The PC establishes ownership of project requirements, maintaining customer satisfaction and loyalty, and proactively identifying and responding to inconsistencies that may occur through the project process.
Customer Responsibilities:
Developing an understanding of our project requirements, systems, and process requirements to add value and build customer loyalty.
Developing and coordinating documentation submittals, product status updates, shipping releases, and general order management communication.
Partnering with factory personnel to meet contractual obligations, driving delivery dates and maintaining the schedule while providing consistent manufacturing status updates to the customer.
Identifying, building, and maintaining relationships with our customers' purchasing, expediting, and operations staff.
Experitec and Emerson Process Team and Other Equipment Sub-Supplier Responsibilities:
Understanding the processes, tools, systems, and technology to effectively manage order fulfillment, support required schedules and effectively communicate problems and requirements.
Communicating requests for quotations, product information, communications, and requirements defined by project team to Account Manager, Inside Sales Engineer, or Sales management.
Coordinating and leading internal kick-off meetings with Experitec and Emerson personnel to discuss Request for Quote (RFQ) requirements and aligning on responsibilities.
Reviewing purchase orders and developing a schedule of order fulfillment activities, schedules, and processes to meet customer requirements.
Assigning tasks to team members to complete the order requirements.
Taking ownership of meeting or exceeding submittal schedules for project orders and assisting Document Controller with processing, tracking, and submitting of documentation to customer.
Reviewing order processing requirements and deadlines, ensuring order entry is complete and accurate, and communicating any post-award changes to Project Administrator while monitoring progress.
Working with Emerson Project Management and other sub-suppliers to obtain correct documentation, equipment releases, and communicate changes or additional customer requirements.
Managing and expediting orders with Emerson Process Management and other sub-suppliers to maintain schedules and meet customer expectations.
Working with the Project Administrator and accounting team to provide documentation for the final billing and project close-out of each package to the customer.
This position is part of our Order Fulfillment team within Sales organization with the specific title of Project Coordinator.
What Experitec offers:
At Experitec, we know our employees are a critical part to our overall success. We care about the wellbeing of every employee. No matter what stage of life they're in, Experitec strives to support and care for each employee with a benefits program tailored to their needs. We pride ourselves on offering a flexible work environment ensuring our employees have the work-life balance they deserve. We believe giving our employees the resources they need to succeed in their personal lives will enable them to reach their peak performance in their professional lives.
Required Skills, Experience & Abilities:
Bachelor's degree OR Associate's degree with two or more years of relevant experience OR Four or more years of relevant experience OR equivalent combination of four or more years of education and relevant experience.
One or more years of customer service work experience.
Strong skills in Microsoft Office (Excel, Word, PowerPoint, Teams), and Outlook email or similar software with ability to work efficiently and effectively within a business system.
Ability to work in office on Monday through Friday from 8am-5pm and to occasionally work additional hours upon request.
Strong ability to manage multiple tasks, projects, and competing priorities while coordinating timelines and communicating status updates in a fast-paced environment.
Strong out-front communication skills. This role collaborates externally with customers and internally with cross-functional teams. Must be able to take and give direction clearly over the phone and in person.
Ability to demonstrate a professional, driven, positive, and collaborative attitude and work ethic while following established procedures, and providing input and ideas for improvement.
Track record of accepting responsibility for workflow, assigning tasks, monitoring activities, and mentoring others in a positive manner.
Ability to escalate issues appropriately and in a timely manner.
Ability to lift and move up to 10 lbs.
Ability to drive for the company with a valid driver's license and the ability to pass driving record background check.
Ability to utilize personal vehicle for occasional work travel AND ability to rent a car when requested for work travel.
Ability to follow established procedures while looking to provide input and ideas for improvement.
Ability to understand and assign tasks, monitor activities, and mentor others in a positive manner.
Preferred Skills, Experience & Abilities:
Bachelor's degree OR associate degree.
Three or more years of experience in a position supporting sales.
Two or more years of experience working with engineers.
One or more years of accounting experience.
Two or more years of experience planning and coordinating projects.
Two or more years of work experience in process automation or industrial maintenance.
Excellent analytical and critical thinking skills, self-motivated, and reliable with willingness to extend extra effort to provide outstanding customer service.
Demonstrated track record of general business acumen through internship or equivalent on-the-job training.
What does Experitec do?
As an Emerson Impact Partner, we have the exclusive rights to sell and service Emerson Automation Solutions products in our defined territory. Our customers are largely manufacturing facilities and Upstream Oil & Gas. We partner with our customers to optimize the performance of their automated processes (reduce cost and increase throughput and quality), make their plants safer places to work, and help customers reach environmental goals. Experitec's engineered solutions include both innovative technology, products, and services. We are a group of Driven, Positive and Collaborative Employee Owners!
Benefits Package*:
Experitec is 100% Employee Owned! Opportunity to become an employee owner and receive company stock through our ESOP (Employee Stock Ownership Plan) encouraging and rewarding long term commitment.
Flexible work environment with Paid Time Off (PTO) including vacation, personal, holidays, parental leave and volunteer time off.
Total Rewards Package includes both annual salary and performance incentive based on individual and company performance.
401(k): Experitec matches 50% of every dollar employee contributes up to 6% of annual compensation in addition to a 3% Safe Harbor Contribution. This is a total company contribution of 6% to your retirement account.
Benefit Plans include medical, accident/critical illness, dental, vision, disability, life insurance, Health Savings Account, Flexible Spending Account, Employee Assistance Programs, Years of Service gift cards, and Tuition Reimbursement.
Career Development & Training Opportunities include On-The-Job training, coaching, mentoring and workshops to improve professional skills and progress toward personal career goals.
*Full details available in Benefits brochure provided to candidates prior to offer decision.
Work Authorization
Experitec does not provide immigration sponsorship (e.g., H-1B visa sponsorship).
Equal Opportunity Employer
Experitec is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Talent Management
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Experitec is committed to providing access and reasonable accommodations in its application process for and to the extent required, for the actual position sought by the applicant for individuals with disabilities. Applicants with disabilities are encouraged to request any needed accommodation(s) using .... This mailbox is for accommodation requests and will not have visibility or be able to respond to general application or interview status requests.
To all recruitment agencies: Experitec does not accept unsolicited third-party resumes for this position.
This posting will be available for application until at least July 21, 2025.
#LI-CN1
Job ID: 484857944
Originally Posted on: 7/11/2025
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