Project Manager II - IT Operations

Project Manager II - IT Operations

FLSA Status
Exempt

Schedule:

Work hours will depend on the business hours of the time zone serviced.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

In This Role, You Will:

Responsible for specific communication, tracking, and project coordination activities for multiple assigned projects. This role is a hybrid of business analyst and project management involving project requirements gathering, defining workflow, identifying resources, coordination of activities and tracking progress across Mariner Finance IT Operations, vendors and other functional areas as needed. The position is integral to successful execution of technology projects to include monitoring and reporting on the results of work efforts, ensuring efficiency of project meetings, ongoing communications regarding project activities and status, creating project documentation, and guiding outcomes that support the required project deliverables. E nsure that projects are planned and executed in a manner consistent with company strategy, commitments, goals, and standards. W elcome complex challenges and relish the opportunity to consult with stakeholders to understand their goals and develop solutions to achieve their desired outcomes.

Responsibilities and Essential Duties:

• Lead multiple large-scale and complex projects. Be accountable for the quality of the results, timely delivery, and the management of scope, schedule, budget, and customer satisfaction of the given projects.

• Utilize project management tools to track project variables and to provide project reporting and control activities.

• Provide timely project status reporting and communications.

• Conduct project team meetings appropriately elevating issues of scope, schedule, cost, and customization to management.

• Work with business users, product owners, and IT team to ensure that project scope and priorities are fully defined, that exclusions from scope are identified, and that business and technical assumptions and constraints are documented.

• Consult with stakeholders to elicit and model requirements, verify requirements quality, validate requirements accuracy, and ensure that development teams have excellent, stable requirements to build software from.

• Develop and documents project plans and schedules identifying all tasks necessary to bring the project to fruition. Assign realistic start and end dates to each task and oversees the activities of iterative delivery self-managed development teams and/or external partners as appropriate.

• Work closely with the IT Operations team to optimize the project approach.

• Identify skills required to support project activities. Work with the appropriate managers to identify resources with appropriate skills for project activities. Coordinate project resources, including staff and contractors, within a matrix environment.

• Drive both project success and client satisfaction by communicating flawlessly, delivering to commitments, recognizing and managing risks and issues, aligning clients and teams to best practices, solving problems, encouraging innovation, and providing thought leadership.

• Manage project change control procedures. Identify project risks and develop plans to assess, manage, track, report, escalate, and mitigate them.

• Create supporting technical and functional documentation and provide support for deployed solutions.

• Explain tasks and processes in a clear and concise manner that can be consumed and understood to non-technical business associates.

• Contribute to the design and implementation of policies and procedures used by the team to enforce industry best practices.

• Cultivate business relationships with stakeholders, leading to partnership and collaboration around requirements and risks. Communicate effectively with clients to identify business needs and manage expectations.

• Mentor team members in aspects of Project Management as well as those of a Business Analyst. Work with more junior team members to get them up to speed on our product catalog and our SDLC.

• Act as one of the primary liaisons between the IT Operations team and the business stakeholders. Develop relationships and partnerships with the stakeholders and facilitate training sessions and communication with users.

• Utilize project management tools to generate simple ad hoc reports related to data contained in projects being managed.

• Assist in supporting infrastructure, business applications, and systems, including interacting with end users to resolve issues.

• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or related field; additional, applicable years of experience may be substituted for a bachelor’s degree.

• Minimum of five (5) years’ experience leading projects in IT Operations and Infrastructure, with at least three (3) years of cross functional project management experience (full project life-cycles).

• Strong knowledge of IT Operations, Infrastructure and ITIL.

• Strong experience with Wrike or similar Project Management tools.

• Advanced knowledge of Microsoft Excel, Word, Project, and Visio.

• Desire and ability to learn emerging technologies and methodologies.

• Excellent interpersonal skills necessary to communicate professionally and effectively with vendors, service dealers, customers, and all levels of company staff.

• Strong analytical, problem-solving, organizational, and project administration skills.

• Ability to work in a fast-paced environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines with both local and remote staff.

• Highly-motivated self-starter with strong work ethic, exceptional attention to detail, and ability to support multiple projects simultaneously.

Preferred Qualifications:

• Project Manager Professional (PMP) certification.

• Consumer lending/financial services experience.

• Prior IT Operations Management experience.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

Compensation : Salary (commensurate with experience) + Bonus

Benefits: Mariner Finance offers comprehensive benefits to eligible employees, including:

• Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
• Vision Insurance
• Dental Insurance
• Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
• Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
• 401(k) and Company Matching Contributions
• Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
• 11 Paid Holidays
• FMLA
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Referral Incentives
• Education Assistance Program
• Complimentary FIMC Membership Plan
• Access to industry-specific training programs
• Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Contact ... for additional information.

Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level.

For additional information, please visit:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.

Mariner Finance, LLC | NMLS #166564