ServiceNow with IGA Architect

  • Information Resource Group, Inc.
  • Jefferson City, Missouri
  • Full Time

Role: ServiceNow ITSM Architect with IGA Experience

Location: Jefferson City, MO

Duration: 8 months

Experience qualifications:

1. 5+ years 'experience configuring and customizing ServiceNow ITSM to include CMDB, Incident Management, Problem Management, Major Incident Management, Change Management, and Request Management

2. 5+ years' experience with implementing the ITIL 4 framework

3. 5+ years' experience with implementing the CSDM framework

4. 2+ years' experience ServiceNow with the IGA solution

5. Proficiency in JavaScript, HTML, CSS, and API integrations to build and customize workflows and user interfaces

6. Ability to troubleshoot issues during implementation

7. ServiceNow Certifications in CSA, CAD, CIS preferred

8. 2+ years' experience in the following areas:

i. Communication skills

ii. Knowledge of ITIL 4 framework

iii. Familiarity with M365

iv. Understanding of Microsoft Active Directory

v. Ability to use PowerShell

vi. Experience with Role Based Access

ServiceNow ITSM Implementation Deliverables

Must review and update the following documentation:

- Process design documents

- Architecture diagrams

- Business Requirements

- Document methodology for review with product and platform owners.

Must provide/develop the following configurations and integrations:

- Configure ServiceNow ITSM and required integrations

- Validate and configure ITOM Discovery

- Develop automated test scripts (ATF)

- Review and approve ServiceNow configurations

- Configure real-time data exchange with MOVERS

Must conduct testing and provide a documented Test Plan to include:

- Running ATF scripts

- Conducting unit testing

- Facilitate State's user acceptance testing (UAT)

- Resolve defects and issues identified in UAT

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Must provide a documented Training Plan and conduct training:

- Tailor training content to the State's specific ITSM implementation

- Provide detailed user guides in electronic format

- Provide train-the-trainer sessions

Must provide deployment of solution to Production

- Deploy platform configurations from Dev to Test to Prod environments

Job ID: 485925404
Originally Posted on: 7/18/2025

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