Contract Manager, Commercial Engagement

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-Time

Reports to: Vice President, Commercial Engagement

The Contract Manager serves as a critical support function across both the Commercial Engagement and Program Management teams at PANTHERx Rare. This individual is responsible for managing the lifecycle of manufacturer contracts—from opportunity development through execution and renewal—ensuring that terms align with business strategy, operational capabilities, and partner expectations. The Contract Manager collaborates cross-functionally with Legal, Finance, Program Management and Operational teams to shepherd opportunities from finalist selection through executed contract, helping PANTHERx maintain its leadership position in rare disease specialty pharmacy.

• Coordinates and manages the end-to-end contracting process for specialty pharmacy engagements with manufacturer partners.
• Drafts, reviews, and refines proposals, contract terms, and redlines in collaboration with internal stakeholders (e.g., Legal, Finance, BD).
• Translates business terms into contract language reflecting both the opportunity structure and organizational risk profile.
• Tracks and manages all contract activity using centralized systems to ensure document version control, transparency, and progress reporting.
• Maintains templates and supports ongoing development of standardized language and frameworks for new and existing service models.
• Ensures alignment with internal approval workflows, facilitating timely legal review and executive sign-off.
• Supports responses to RFIs/RFPs from a contract feasibility and structure perspective.
• Assists with developing partner-specific term sheets and LOIs, ensuring consistency with financial models and FMV guidelines.
• Collaborates with the Revenue Operations and Analytics teams to inform pricing, rebates, or milestone-based incentives reflected in contracts.
• Participates in partner meetings as a subject matter expert on contractual structure and execution timelines.
• Monitors executed agreements for key renewal dates, exclusivity terms, and obligations; support amendments and extensions as needed.
• Works alongside Account Managers to translate contractual terms into clear operational expectations during program launches and ongoing execution.
• Monitors active contracts for renewal dates, exclusivity expirations, performance commitments, and amendment needs.
• Tracks key contract terms and obligations and support reporting on contract adherence, partner performance, and commercial outcomes.
• Proactively identifies and escalates contractual risks, misalignments, or ambiguities that may impact program success.
• Helps prepare documentation and audits materials for business reviews or QBRs when contract performance is discussed.
• Serves as a connector between Commercial, Program Management, Legal, and Finance to drive accountability and continuity in partner agreements.
• Supports partner communication efforts by clarifying contractual expectations and ensuring timely delivery of contract deliverables.
• Contributes to continuous improvement in contract processes, templates, and standard language across business models.
• Other duties as required.

Required Qualifications :

• Bachelor’s degree in Business, Healthcare Administration, Legal Studies, or a related field.
• Minimum of three (3) years of experience in contract management, sales operations, or business operations within healthcare or life sciences.
• Demonstrated ability to work with cross-functional teams and support both commercial and program delivery stakeholders.
• Proficiency in Microsoft Office Suite, CRM platforms (e.g., HubSpot, Salesforce), and document collaboration tools.
• Strong attention to detail, organizational skills, and the ability to manage multiple contracts simultaneously.
• Excellent written and verbal communication skills, including comfort with reviewing legal language

• Experience supporting pharmaceutical manufacturers or specialty pharmacy operations.
• Familiarity with rare/orphan disease markets, market access models, or commercialization agreements.
• Knowledge of FMV considerations, distribution models, and patient support program terms.
• PMP or Lean Six Sigma certification a plus.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading and working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.