Assistant Manager (Food Services Supervisor), IU Dining and Hospitality

Assistant Manager (Food Services Supervisor), IU Dining and Hospitality

Indiana University Bloomington

in Bloomington, IN

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Type: Full-Time

Salary: $19.25 per hour

Posted: 07/21/2025

Category: Food Services

Job ID: 316555

Department

IU BLOOMINGTON HOSPITALITY (BA-HSPY-IUBLA)

Department Information

Indiana University (IU) Dining and Hospitality embraces and expands Indiana University's core values of education, innovation, and tradition which embody the true spirit of Hoosier hospitality.

IU Dining supports the IU community and our guests by serving fresh, delicious, sustainably sourced cuisine in welcoming dining halls and eateries.

Retail dining runs food operations for cafes and campus stores at IU Bloomington, also managing relationships with external businesses that serve food on campus and vendors whose retail products are carried at IU.

Retail dining staff work closely with the teams in residential and Indiana Memorial Union (IMU) dining to ensure consistent procurement of products that match student preferences and dietary needs.

Job Summary

Department-Specific Responsibilities

Assists with the management, administration and/or production activities of an IU Dining and Hospitality Eateries

Works with the Retail Area Manager or the location General Manager in the areas of budget preparation and monitoring, inventory control, preparation and analysis of financial reports, customer service and coordination of special events and conferences

Rotates weekly, monthly and seasonal promotions and assists with brand management

Assumes the role of the General Manager in their absence

May involve purchasing/production, including managing the menus and orders, directing stores attendants and for overseeing the receiving process

May include scheduling and supervision of employees, customer service, oversight of the preparation, and service of meals

In accordance with departmental need and the candidate's skillset and interests, an Assistant Manager will be assigned 1 of the following roles:

Floor / Hiring

Provides leadership, direction, and supervision to 25-200 staff members engaged in the preparation and delivery of food to the students, faculty, and staff of IU Bloomington, under the guidance of a General Manager

Serves as shift manager in an IU Dining Eatery or Campus Store

Plans, hires and prepares the schedules of student employees

Assigns and monitors work, approves time off, and provides regular training

Takes corrective action and addresses employee and/or customer complaints and grievances

Recruits, reviews performance, and promotes employee development and growth

Attends mandatory trainings

Assumes the role of the General Manager in their absence

Campus Cafe / C-stores

Assumes management responsibility for 1 or more IU Dining Campus Cafes/Stores, under the guidance of an Area Manager

Provides leadership, direction, and supervision to 10-40 staff members engaged in the preparation and delivery of food to the students, faculty, and staff of IU Bloomington

Responsible for purchasing and production

Hires and prepares the schedules of student employees

Assigns and monitors work, approves time off, and provides regular training

Takes corrective action and addresses employee and/or customer complaints and grievances

Attends mandatory trainings

Assumes the role of the General Manager in their absence, where applicable

Production

Orders food and supplies on a daily basis in conjunction with a sous chef for an IU Dining Eatery

Creates all orders in CBORD-FSS and/or direct orders to vendors

Ensures accurate purchasing, being knowledgeable about receiving, communicates dates of delivery, and prints receiving worksheets

Sends invoices to Central Purchasing and Logistics following the purchasing and receiving standards of IU Dining and RPS Financial Management

Provides accurate forecasting, enters actuals, prints recipes and serving line worksheets

Requisitions and maintains accurate inventories

Works on projects in partnership with vendors and other administrative units on campus, including IU Dining Systems Support and IU Central Purchasing and Logistics

Attends mandatory trainings

Assumes the role of the General Manager in their absence

General Responsibilities

Explains and demonstrates methods and procedures for performing tasks to the dining facility employees, including food handling and sanitation techniques

Monitors work performance for quality, accuracy, and completeness to ensure compliance with departmental standards

Monitors and supports the food operation's process measures and is accountable for the results of these measures

Reviews production worksheet and organize tasks to shift staff

Places orders for food needed to meet worksheet production needs

Records usage of food and leftover quantities and stores food

Monitors, directs, and assists staff and student employees in preparation, proper serving sizes, proper food temperature, order taking, and delivery of food products in the proper media and in a timely manner

Ensures customer service standards are demonstrated on the job

Monitors on-hand inventory and determines quantity of food to order

Completes orders for inventory

Responds to and resolves customer complaints and concerns to maintain positive relations with customers

Maintains food safety, training and food logs

May have cash management responsibilities for retail food sales

May work from recipes and instructions to prepare and cook food; may calculate, weigh, and measure ingredient quantities; may wash, peel, cut, slice, trim, or blend various items for cooking and serving

May perform tasks specific to bartending, catering, or dining room services

May be responsible for planning, hiring and scheduling student employees, assigning and monitoring work, approving time off, providing regular training, taking corrective action, addressing employee and/or customer complaints and grievances and recruiting, reviewing and promoting employee development and growth

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE

Required

1 year of work experience in food services

Preferred

1 year of management experience

LICENSES AND CERTIFICATES

Required

Food Safety (ServSafe) certification within 180 days from date of hire

Preferred

Valid driver's license with the ability to be insured by Indiana University

SKILLS

Required

Demonstrates leadership skills

Friendly and service-oriented

Ability to work in a safe and efficient manner

Knowledge of health and safety regulations

Knowledge of professional cooking principles

Ability to respond to common food inquiries or complaints from customers and take appropriate action to resolve issues

Ability to work comfortably in a group environment, treat employees and customers with kindness and respect

Ability to be a flexible team player in a dynamic environment requiring a customer focused approach

Excellent interpersonal, communication, facilitation and coaching skills

Ability to work in safe and efficient manner

Working Conditions / Demands

This position requires tasks typically associated with back-of-the-house food service work. It involves periods of both sedentary work and times of frequent movement about the workspace. Using commercial kitchen equipment and tools, moving supplies weighing 15-30 pounds, and effective communication skills are necessary. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Advertised Salary

$19.25 per hour

Salary Plan Grade: PAC 3FS

This is not a union covered position.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

Comprehensive medical and dental insurance

Health savings account with generous IU contributions

Healthcare and dependent care flexible spending accounts

Basic group life insurance paid by IU

Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance

Base retirement plan with generous IU contributions, subject to vesting

Voluntary supplemental retirement plan options

Tuition subsidy for employees and family members taking IU courses

10 paid holidays plus a paid winter break each year

Generous paid time off plans

Paid leave for new parents and IU-sponsored volunteer events

Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Operations

Job Family: Food Services

Click here to learn more about Indiana University's Job Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

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Indiana University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation or identity, national origin, disability status, or protected veteran status. This institution is also a provider of ADA services.

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