ServiceNow Architect with Project Management

ServiceNow Architect with Project Management

This is a remote position.

Job Title: ServiceNow Architect

Location-Remote

Job Summary:

We are seeking a highly experienced

ServiceNow Architect

with proven expertise in

architecting enterprise ServiceNow solutions

and strong

project management capabilities

. The ideal candidate will drive architectural design, lead platform strategy, manage stakeholder communication, and oversee full lifecycle implementations of ServiceNow modules in a client-focused environment.

Key Responsibilities:

Design, architect, and implement scalable ServiceNow solutions across ITSM, ITOM, HRSD, SecOps, and other modules.

Lead end-to-end ServiceNow project delivery including requirements gathering, design, configuration, development oversight, testing, and deployment.

Serve as the primary technical advisor for ServiceNow platform governance, strategy, and architecture best practices.

Collaborate with business stakeholders to define roadmaps, prioritize features, and ensure alignment with business goals.

Manage multiple ServiceNow projects concurrently using Agile or Waterfall methodologies.

Conduct performance tuning, instance health checks, and ensure adherence to platform security standards.

Lead development teams, mentor junior architects/developers, and facilitate knowledge transfer.

Engage with clients and internal teams to define project scope, timelines, deliverables, and risk mitigation plans.

Prepare and present technical documentation, architecture diagrams, and executive-level reporting.

Requirements

Required Skills & Qualifications:

8+ years of experience with ServiceNow platform, including at least 3 years as a ServiceNow Architect.

Strong experience implementing modules like ITSM, ITOM, CSM, HRSD, SecOps, or FSM.

Proven experience managing ServiceNow projects end-to-end as a technical project manager or delivery lead.

Expertise in ServiceNow scripting (JavaScript, Glide), integrations (REST/SOAP APIs, MID Servers), and CMDB.

ServiceNow Certified System Administrator (CSA) required; additional certifications (CIS, CAD, CTA) strongly preferred.

Strong understanding of ITIL framework and its application within ServiceNow.

Excellent communication, leadership, and stakeholder management skills.

PMP, PRINCE2, or equivalent project management certification is a plus.

Preferred Experience:

Experience working in managed services, consulting, or MSP environments.

Familiarity with Agile and DevOps tools (JIRA, Azure DevOps, Git).

Hands-on experience in ServiceNow upgrades, instance migrations, and custom application development.

Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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Dice Id:

91165313

Position Id:

...610