Inbound Support Supervisor

TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether youre working in our Distribution Centers, Corporate Offices, or Retail StoresWINNERS, HomeSense, and Marshalls, youll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the worlds leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description:

Were looking for a Network Routing Support Supervisor to lead the daily operations of shuttle and short-term storage providers, ensuring seamless network flow that supports production targets while controlling costs. In this role, youll play a key part in optimizing yard operations and coordinating transload activities to meet production needs within capacity limits. Youll enjoy the opportunity to make a tangible impact on operational efficiency while working in a fast-paced, collaborative environment. Join us and help drive smarter, more agile logistics solutions.

Why Work With Us?

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
• Management Incentive Plan along with a robust Retirement Savings Program
• A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.

What Youll Do:

• Accountable for the oversight of the short-term storage and shuttle service provider(s) within the TJXC Network ensuring critical metrics and service level agreements are achieved
• Conduct weekly management review meetings with service providers to hold accountable to contracted Service Level Agreements and critical metric
• Provide direction through collaboration, partnerships and analytics to support daily operational requirements for all service providers
• Build and review operational metrics to look for efficiency gains, productivity opportunities and conduct ongoing analysis and provide recommendations to alleviate yard congestion through trailer turn and yard flexibility
• Lead budgets, rolling plans and approval of invoices for shuttle service providers and short-term storage facilities and impact of storage/detention costs
• Conduct variance analysis for month end and rolling plan review and prepare timely management reporting package
• Monitor reporting to ensure carriers are picking up their equipment from the storage yard in accordance with SLAs and partner with Logistics when delays or compliance issues arise
• Provide direction and support to the greater supply chain team through monitoring, tracking and reporting on transloading activity while balancing the long-range plan and day-to-day tactical activities

About You:

• Minimum two (2) years progressive experience in Distribution (in retail or similar business) functional and technical areas with supervisory experience
• University Degree or College Diploma with a Bachelor of Business Administration or Engineering an asset; or equivalent work experience
• Ability to optimally and collaboratively influence and work through others to achieve operational results
• Experience in leading teams supporting medium-to-large warehouse environment; including planning, prioritizing and setting priorities, developing and implementing processes, tools and leading all aspects of performance
• Excellent interpersonal, negotiating, conflict management and information gathering skills, with ability to demonstrate prior experience, prioritize project tasks, meet needs of clients/projects and build rapport/ credibility as trusted advisor
• Proven leadership skills, with the ability to act as a collaborative partner with senior management, to positively influence management and staff to act in the best interest of the Company

Posting Details:

• Posting End Date: August 8th 2025

If youre ready to bring your energy and passion, wed love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address:

60 Standish Court

Location:

CAN Home Office Mississauga ONSalary Range: $74,752.50-$104,653.50 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.