Maintenance Supervisor (Stepping Stone)

Join Our Team at Native American Connections! Who We Are:
Native American Connections (NAC) is a nonprofit organization dedicated to improving the lives of individuals and families through affordable housing, behavioral health, and community development services. For over 50 years, we have proudly served Native American and underserved communities in the Phoenix area with culturally competent, trauma-informed care grounded in respect and tradition. Our Mission: Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve. Why Work With Us?
When you join NAC, you're not just taking a job you're becoming part of a movement. A movement that values cultural identity, honors resilience, and believes in the power of community. You'll work alongside passionate professionals who are committed to healing generational trauma, strengthening families, and building vibrant futures. What We Do:

• Behavioral Health Services: Culturally responsive treatment for mental health and substance use disorders including outpatient therapy, residential programs, and youth services.
• Affordable Housing: Safe, stable, and supportive housing options from transitional housing to permanent low-income housing.
• Community Development: Revitalizing neighborhoods and preserving Native heritage through community-based projects and education.

Our Values:
Cultural Integrity | Community Wellness | Holistic Healing | Equity & Inclusion | Sustainability Now Hiring:
We are seeking compassionate, mission-driven individuals to join our growing team across various departments including clinical services, housing support, youth engagement, and administrative leadership. If youre passionate about social change, cultural advocacy, and serving diverse communities with dignity and care NAC is the place for you. Based in Phoenix, Arizona | 501(c)(3) Nonprofit Organization Apply Today & Make a Difference Tomorrow:
Visit to view open positions and join our circle of care. Maintenance Supervisor POSITION SUMMARY: The Maintenance Supervisor is a working supervisor responsible for overseeing the maintenance operations of an assigned portfolio. Responsibilities include routine site inspections, ensuring work orders are completed timely, and producing quality unit turns on time. This will be accomplished by providing tactical leadership to Maintenance Technicians. In addition will collaborate with the onsite property management team by helping to provide quality living experience for our residents.

RESPONSIBILITIES:

• Responsible to ensure NAC portfolio is following company maintenance procedures, adhering to maintenance standards, and meeting state and local inspection requirements ADA codes.
• Supervisory responsibilities for all assigned maintenance staff include hiring, training, and corrective measures. Determines productivity standards of each staff member and tracks individual performance by monitoring common standards.
• Conducts monthly property inspections of interior, exterior, and maintenance shops for each asset. Adhering to policies, repair standards, and confirming properties are ready for inspection. Work with teams to resolve deficiencies.
• Reviews of all UPCS inspections with Project Manager. All inspection findings must be resolved with thin established timelines not to exceed 30 days unless approved by the Director of Property Management.
• Work with the Director of Property Management to recommend, develop, and implement policies/procedures related to repairs, vendor selection, and bidding concerns.
• responsible for maintenance in the portfolio including work with maintenance teams to ensure work orders are completed 48 to 72 hours. Vacant unit turns are completed in 7 days or less. Health and safety issues are addressed in 24 hours or less.
• Work closely with maintenance team to improve metrics. Focused on completion of work order and unit turnovers.
• Lead on-site maintenance staff in the diagnosis of problems and repairs in the areas of HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, and appliances.
• Implement and maintain a preventative maintenance program at all communities to reduce costs and limit liabilities.
• Use NACs approved vendor list. Ensure vendors meet insurance requirements.
• Monitor expenses in portfolio. Look for ways to consolidate services for better pricing.
• Responsible for project management prepare specifications for major planned projects, negotiate with contractors, inspect work for quality, ensure job is completed 100%, and confirmation final project is in line with approved budget. Act swiftly to address budget variances over the approved budget.
• Lead safety meetings and perform all work duties in a safe and efficient manner, in accordance with company safety policies and procedures.
• Must comply with all OSHA safety regulations, federal, state, and local applicable laws regarding health, safety or environment, including NACs standard operating procedures and policies
• Responds to all requests timely.
• Must be available for 24/7 on-call rotation.

Supervisory Skills and Responsibilities:

• Proven ability to supervise a team.
• Creates a productive and inclusive work environment where the team is excited. Makes evident the importance of each role with the team. Prioritize team tasks appropriately.
• The understanding and expertise of building systems is essential to support the property management team. As unique property issues arise, those teams will rely on the Maintenance Supervisor to provide guidance and creative problem-solving.
• Identifies strengths of each team member, actively supports individual career development, acknowledges individual and team accomplishments.
• Oversees on-call schedule and is available for emergencies as needed.
• Evaluate and give directions during maintenance emergency situations to include afterhours response. Communicate situation and solutions to Director of Property Management and Property Manager to ensure prompt resolution.
• Work with the maintenance team to ensure the department has coverage during sick and vacation requests.
• Carries out job duties when positions are vacant.
• Other Responsibilities.
• Follows up as needed on all aspects of maintenance.
• Monitors asset tracking log. Follows up on non-compliance concerns.
• Maintains current maintenance tool and supply inventory tracking plans.
• Present a professional, efficient attitude to ensure resident satisfaction.
• Serve on special task force or committees for the purpose of reviewing asset maintenance programs and recommending procedural and/or operational changes.
• Manage NAC events including logistics, setup, security, and parking.
• Provide written responses in a professional, timely manner.
• Collaborate with various departments on special projects, training, and/or implementations.
• Meets with staff individually and in group meetings to communicate information, company news, directives, and goals are mutually understood. collaborate and receive feedback.
• Ensures that the maintenance department and employees are working towards achieving strategic goals and objectives established by NAC.
• Perform other duties as assigned.

EDUCATIONAL/WORK EXPERIENCE REQUIREMENT:

• High school diploma or GED required, bachelor's degree preferred
• At least five (5) years of experience in apartment and/or general maintenance.
• At least one (1) year of experience supervising employees.
• Must have a valid state driver's license with clean driving record and reliable transportation.

SKILLS REQUIREMENT:

• Ability to identify and troubleshoot common problems related to electrical, plumbing, and general maintenance.
• Excellent manual dexterity and problem-solving skills.
• Ability to use tools and equipment.
• Ability to interact effectively with management, co-workers, and residents.
• Superior customer service skills.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Ability to work independently.
• Demonstrates knowledge of federal, state, and local laws specifically Fair Housing regulations, building codes, environmental laws, and regulations.
• Ability to travel to multiple properties in portfolio to monitor work orders and unit turns. Help complete work as needed.
• Ability to work indoor/outdoor environments, in all weather conditions, and potentially hazardous conditions.
• Ability to perform basic arithmetic skills such as measurements, addition, subtraction to do basic calculations.
• Ability to interact with individuals with physical and mental health challenges.
• Ability to read/ speak/ write English language proficiently.
• Ability to work a flexible work schedule to include weekends, evenings, and holidays.
• Requires use of personal vehicle with active insurance.

NATIVE AMERICAN PREFERENCE Preference is given to qualified Native American applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be required. DRUG FREE WORK PLACE Native American Connections is a drug free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited. FAIR LABOR STANDARDS ACT This position is considered to be Exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws. Non-Exempt employees are entitled to overtime pay for hours worked in excess of forty (40) hours per work week.