Technical Operations Manager, Operations

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so were growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

_The application window will be open until at least_ **_August 8_** **_, 2025_** _. This opportunity will remain online based on business needs which may be before or after the specified date._

**Role Description**

The Tech Ops team is responsible for deployment and maintenance of a fiber optic network throughout your market, and customer installations and repairs.

**In this role, you'll:**

+ Lead and manage a team to refine and implement a program for efficiently testing and accepting new network elements, including fiber optic plant, multi-tenant buildings, and network equipment.

+ Drive cross-functional initiatives to identify and resolve common issues, ensuring robust and predictable product quality in high-volume, complex environments.

+ Analyze vendor performance and field data, identifying root causes, implementing corrective actions, and providing analytical leadership to connect production metrics with field performance.

+ Monitor, review, and present concise vendor performance data and metrics to stakeholders, enabling data-driven decision-making and ensuring supplier compliance with Google's quality standards.

+ Cultivate a quality-focused culture, manage project budgets in partnership with Finance and Controls, and provide executive-level project updates.

**At a minimum we'd like you to have:**

+ Bachelor's degree in Construction Management, Engineering, Telecommunications or a closely related field, or equivalent experience.

+ Experience managing vendors, contracts, budgets on large-scale and complex projects; and working knowledge of fiber-to-the-home (FTTH).

+ 5 years experience in the telecommunications or cable industry (one of the following areas: network operations, network construction and deployment, network architecture, network maintenance, customer installation, customer repair); OR related experience in general construction management, engineering, and project management.

+ 5 years of experience in a vendor management role with customer-facing responsibilities.

**It's preferred if you have:**

+ Experience managing large scale projects and initiatives from start to finish with proven success.

+ Proven success working collaboratively on cross-functional, and highly collaborative teams.

+ Flexibility to adapt as role evolves and changes - which could be monthly, quarterly, or annually.

+ 7 years experience in the telecommunications or cable industry (one of the following areas: network operations, network construction and deployment, network architecture, network maintenance, customer installation, customer repair); OR related experience in general construction management, engineering, and project management.

The US base salary range for this full-time position is $114,000 - $126,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. ( For more information please refer to our Equal Employment Opportunity Policy ( and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) ( .

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form ( . Our candidate accommodations team will then connect with you to confidentially discuss your options.