Ride Maintenance Electrical Technician Apprentice

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Ride Maintenance Electrical Technician Apprentice checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Ride Maintenance Electrical Apprentice Technician is responsible learning how to install, inspect, and perform repairs of park ride electrical components at all Dollywood Company Properties. This position also assists Ride Maintenance Technicians as required. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

Learn how to install, maintain, troubleshoot, rebuild and inspect ride electrical systems and components for proper operation according to Dollywood Company standards

Assists in troubleshooting and maintaining mechanical, pneumatic and hydraulic systems

Learn how to inspect and evaluate rides for proper function, detects and assist ride electrical technician in investigation of any malfunctions or irregularities

Learn how to troubleshoot, diagnose and repair malfunctions using electrical schematic charts, computers, programmable logic controllers, test equipment and meters

Receives and reviews various records and reports including ride manuals and updates, ride electrical programs and diagrams, technical manuals, computer manuals, operating schedules, check-out sheets, work orders, vehicle maintenance check sheets, operational downtime sheets, material safety data sheets, etc

Ensures rides are maintained according to manufacturers, Dollywood Company guidelines to ensure the safety of ride operation and guests

Responsible for preventive maintenance and inspections for individual or groups of attractions rides and other equipment typically utilized in theme park attractions Assist in response to downtime, repair and ride recovery issues

Learn how to diagnose system failures and provide immediate and long-term correction action. Assist in researching defective mechanically-controlled items/parts and instructional information to complete the repair process when needed. Systems may include relay logic, PLC logic or a combination of both. Mostly Rockwell, but some Pilz, Siemens and others

Learn how troubleshoot by referring to technical manuals and technical library while utilizing a systematic approach

Learn how to troubleshoot and work with 480V 3 phase motor control systems, including autotransformer, AC frequency, DC and soft starts

Input in log books: completion of inspections, corrective action and/or repairs made, and lists applicable parts used

Learn and actively participate in Environmental, Health & Safety responsibilities by following established Dollywood Company policies, procedures, training and team member involvement activities

Consistently practice safe work habits including, but not limited to the use of personal protective equipment, safe lifting practices and reporting of unsafe situations

Keep all records up to date and current in an accessible, organized fashion. (i.e. logbooks, inspection forms, etc.)

Ensure that the ride is clean and visually in compliance with manufacturer's specifications, guest and Dollywood expectations

Clean maintenance shop, including but not limited to stations, equipment, and tools

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

Must be at least 18 years of age

High School Diploma or equivalent is required

Associate's degree (AA) or equivalent from two-year College or technical school is preferred but not required

One (1) or more years combined educational and work experience in troubleshooting and repair of complex electro-mechanical systems as well as hydraulic and pneumatic systems preferred

Working knowledge of the proper utilization and care of hand and power tools and maintenance equipment

Complete internal level 2 electrical apprentice program within 2 years with satisfactory results

Valid driver's license and proof of auto liability insurance for use of company vehicles

Ability to read/write, comprehend instructions and communicate in English

Must successfully complete a post-employment offer background check and drug screen

Knowledge, Skills, and Abilities

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Must have professional appearance with good personal hygiene

Must promote and support a team work environment by cooperating and helping co-workers

Must be productive in a fast-paced, dynamic environment

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Must show appreciation of others

Able to get along with other employees to work out problems and resolve conflicts

Able to comprehend instructions and retain information

Able to perform duties consistent with creating a safe and secure environment for hosts and guests

Able to be flexible to handle frequent changes in priorities

Able to add, subtract, multiply and divide with accuracy

Able to communicate effectively using standard English grammar and punctuation

Able to tolerate various temperatures while working indoors and outdoors

Able to operate/drive a company vehicle with valid driver's license and insurance

Able to meet the physical demands of the job

Ability to analyze and remember information

Ability to compute rate, ratio, and percentage and to draw and interpret spreadsheets. Ability to apply concepts of basic algebra and geometry

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to use hydraulic/pneumatic schematics and mechanical blueprints during routine maintenance/troubleshooting

Ability to understand machine prints with dimensions and tolerances as well as read and understand mechanical assembles and associated terminology

Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to perform these operations using units of the Metric system in weight measurement, volume, and distance

Ability to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants

Tasks involve the regular and at times sustained performance of moderately physically demanding work. This typically involves some combination of balancing stooping, kneeling, and crouching

Tasks may also involve the lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (up to 50 lbs) and occasionally heavier weight (up to 100 lbs)

Must possess the mental and physical capacities necessary to perform the primary job duties, including climbing and working at heights up to and in excess of 150 ft, crawling and working in confined spaces

While performing the duties of this job, the individual may be regularly expected to work near moving mechanical parts

Ability to use hand tools and power tools such as electric drill, drill press, side grinder, porta-band, reciprocating saw, electric hoist, chain saw, band saw, jig saw, torque wrench, and impact wrench

Must possess strong safety sensitivity and ability to work with many different types of mechanical devises

Consistent attendance is a job requirement