Supervisor - Operations

As the Supervisor Operations, you will oversee one or more departments within a warehouse operation, including receiving, picking, packing, shipping, wire cutting, light assembly, and general warehouse housekeeping. A key component of this role includes inventory control and accuracy, where you will be responsible for supervising inventory-related functions and ensuring alignment with customer requirements and company standards.

You will train, coach, and counsel warehouse associates and have a minimum of 2 or more direct reports. You will work closely with leadership to develop and improve operational processes while complying with safety, audit, and company policies. This role requires a proactive, process-oriented mindset focused on continuous improvement and operational excellence.

Responsibilities:

• Coordinate employee work assignments to achieve inbound and outbound service requirements
• Direct achievement of performance objectives related to productivity, quality, service, and safety
• Monitor workflow, work completed, error rates and related metrics and takes corrective action
• Ensure procedures are observed, implemented, and enforced
• Confirm quality and inspection process is accurate and excess costs are eliminated
• Ensure safe working environment and follows safety regulations
• Maintain accurate time, attendance, and performance management records
• Maintain positive employee relations and morale
• Recommend performance management actions
• Assist in developing and documenting warehouse processes
• Establish and monitors performance standards for warehouse functions, including pick, pack, and ship
• Process returned merchandise
• Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
• Develop and implements training certification programs and ensures warehouse employees receive training
• Oversee daily inventory control activities, including cycle counts, audits, reconciliations, and adjustments.
• Develop and enforce inventory accuracy procedures and controls.
• Maintain accurate records of inventory transactions and discrepancies.
• Investigate inventory variances and implement corrective actions.

Qualifications:

• High School Degree or Equivalent required
• Fork Lift Certification preferred
• 3 years warehouse and distribution operations experience
• 1 year experience leading warehouse associates
• Ability to operate a forklift or have the ability to obtain a forklift certification
• Strong knowledge of inventory control processes
• Knowledge of electrical, construction or mechanical products
• Strong communication and interpersonal skills
• Strong time management skills
• Basic computer skills
• Attention to detail
• Ability to learn and use business planning systems
• Resolve problems in a timely manner under stressful situations
• Comfortable working in a team environment
• Ability to operate hand and power tools and equipment
• Ability to anticipate and prepare for customer needs

Physical Expectations:

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping.
• Employee required to climb ladders.
• Employee required to use hand tools.
• Employee uses heavy machinery (e.g., forklift, etc.).

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