Delivery Team Lead/ Infrastructure Engineer - 5870693

Job Description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

• Oversee and coordinate deskside support operations across multiple sites.
• Manage a team of 8-10 deskside support contractors.
• Ensure timely resolution of end-user IT issues.
• Monitor and enforce adherence to SLAs and support KPIs.
• Act as the primary point of contact for regional deskside support matters.
• Collaborate with cross-functional IT teams for escalations and projects.
• Drive process improvements and standardization across sites.
• Report on team performance, incident trends, and service metrics.
• Support onboarding and training of new team members.
• Maintain compliance with client and organizational IT policies.
• 5+ years of work exp. IT Support & Troubleshooting 5+ years.
• Experience in deskside support, resolving hardware/software issues, and managing escalations across multiple client sites.
• Team Leadership & Vendor Management 1+ years.
• Managing a team of 6 contractors, overseeing performance, task delegation, and coordination across North America locations.
• SLA & Service Delivery Management 2+ years.
• Monitoring service levels, ensuring compliance with SLAs, and driving improvements in operational efficiency and user satisfaction.

Qualification

Basic Qualifications:

• 5+ years of work experience

• IT Support Troubleshooting

• Experience in deskside support, resolving hardware software issues, and managing escalations across multiple client sites

• Team Leadership Vendor Management

• SLA Service Delivery Management

• Monitoring service levels, ensuring compliance with SLAs, and driving improvements in operational efficiency and user satisfaction

• High School Diploma or GED

Preferred Qualifications:

• Bachelor's degree in management information system

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location

California - $55.00 - $65.00/hour

Colorado - $55.00 - $65.00/hour

District of Columbia - $55.00 - $65.00/hour

Illinois - $55.00 - $65.00/hour

Minnesota - $55.00 - $65.00/hour

Maryland - $55.00 - $65.00/hour

New Jersey/New York - $55.00 - $65.00/hour

Locations