Infrastructure Engineer

Salary can be commensurate with education and experience *

Veterans' Preference Applies
EEO Statement The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services
Non-Smoking The City of Delray Beach is a Non-Tobacco Workplace . The City will not consider applicants who have used tobacco or nicotine products for a period of at least three months prior to application for employment. The definition of "tobacco or nicotine products" includes but is not limited to, cigarettes, cigars, chewing tobacco, pipes, snuff, e-cigarettes and nicotine patches or gum.

This is a high-level Computer Infrastructure position. The person in this position plans, implements and supports networked solutions across multiple platforms, primarily Microsoft Active Directory and TCP/IP. This position installs and maintains LAN/WAN hardware and software and diagnoses and remediates issues with network usage and computer peripherals. This position maintains the Voice over IP (VoIP) system, e-mail, Internet, virtual server and desktop environments, including firewalls, and switches. This position provides guidance to the Technical Services team and works under general supervision of the Infrastructure Operations Manager.
The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Coordinate activities around desktop and notebook computers and their network connections.
• Maintain and support other technology equipment and applications, including: data backup, file and application servers, printer and print servers, VMWare hosts and virtual servers, storage area networks and virtual desktops and others.
• Design, setup and install VPNs, switches, firewalls, routers and wireless networks for City-wide, vendor and police use.
• Work with IT staff in the design, layout and installation of hardware and software for new networks and modifications to existing networks and analysis of departments' needs.
• Follow established problem resolution procedures in resolving software problems and apply corrective service to upgrade systems.
• Prepare and ensure accuracy of documentation (Procedures, troubleshooting, manuals, etc.)
• Run diagnostics, monitor systems and networks and determine and anticipate possible hardware problems and repairs. Follow established problem determination procedures in performing hardware problem analysis.
• Participate in resolving more difficult network problems and obtaining IT assistance when necessary.
• Evaluate software and tests new software; upgrades equipment and provides training to users. Perform product evaluations and make recommendations on replacing existing solutions or for new City technology.
• Assist in supplying part numbers and cost estimates for computer and peripheral purchases.
• Assist in the acquisition of computers and peripheral devices.
• Maintain Configuration Management of all City of Delray Beach infrastructure equipment, including but not limited to, servers, storage, switches, connections, routers, firewalls.
• Responsible for Load Balancing of all City of Delray Beach infrastructure equipment, including but not limited to, servers, storage, switches, connections, routers, firewalls.
• Install communications equipment and associated software.
• Maintain and implementation of all Telecommunication needs of the City of Delray Beach, including but not limited to, Legacy phone systems, circuits, billing, Unified Communications solutions, Voice over IP phone system and SIP circuits.
• Responsible for security of the City of Delray Beach network infrastructure, including but not limited to, user profiles, servers, PCs and laptops, switches, cables, and other connected peripherals.
• Responsible for Mobile Device Management and Wireless Access.
• Responsible for Virtual Desktop and Server Infrastructure
• Responsible for the Data backup and disaster recovery of all City of Delray Beach servers.
• Responsible for monitoring and maintaining the network and network communications. Responsible for resolving hardware/software issues on the network.
• Performs Public Records requests.
• Follow established problem resolution procedures in resolving software problems and apply corrective service to upgrade systems.
• Run diagnostics and determine possible hardware problems and repairs. Follow established problem determination procedures in performing hardware problem analysis.
• Adheres to ITIL and ITSM practices.
• Remains current on technology and training pertaining to this position.
• Participate in the team's on-call support rotation.
• Mentor / cross-train team members on existing and new/emerging technologies.
• May assist all IT staff positions.
• Fosters positive employee relations and employee morale on a City-wide basis.

• Computer Science or Engineering Degree or equivalent work experience.
• Minimum of two years of experience as a Network or Systems Administrator.
• Certification as a VMware Certified Engineer (VCE) or a Microsoft Certified Professional (MCP) is preferred.
• Must possess a valid Florida Driver's License with a good driving record.

Knowledge of the capabilities, limitations of computer equipment, operating systems and application software and functions; computer techniques and philosophy of office automation; latest technology and theory of data communications and local area networking; software/hardware, operating systems and database facilities. Ability to understand and follow oral and written instructions; understand and adhere to procedures and policy; establish and maintain effective work relationships; interact well with users. Planning and conducting preliminary training for users. Ability to manage and prioritize routine, specialized and complex assignments and problems utilizing knowledge acquired through prior education, training, and experience. Ability to communicate effectively in oral and written form. Ability to adapt to an evolving and continually improving environment. Requires demonstrated ability to utilize personal computer and office software such as Microsoft Office.
The abilities expected of all employees include being able to respond to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with stated policies, be appropriately groomed and attired so as to present a professional image in accordance with the organization's mission, goals, and policies; report for work promptly and properly prepared at the time and place required by the assignment or orders; notify the appropriate supervisor of intended absences in accordance with stated rules; conform with standards and rules regarding use of accrued time; demonstrate a polite, helpful and courteous manner when engaged in any activity with the public; operate and care for equipment to manufacturer's specifications and/or within the specified parameters; demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues. A comparable combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position, may be substituted for the minimum qualifications.
Physical Demands/Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is occasionally required to walk, stand, bend and stoop. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Works inside in an office environment.
SELECTION GUIDELINES: Formal application, rating of education and experience; oral interview and reference check; job related tests might be required. The job description does not constitute an employment agreement with the employer, and requirements of the job change.