Sales Operations Manager

Sales Operations Manager Job Description Company Overview As a subsidiary of Toyota Industries Corporation (TICO), Vanderlande is experiencing rapid growth driven by strong demand in the logistics automation sector. Vanderlande is a global leader in the design, manufacturing, installation, and service of advanced material handling systems. Our technologies support some of the world's most recognized brands in e-commerce, parcel delivery, and air transportation. Position Summary The Sales Operations Manager is a key enabler of sales success across Vanderlande's Airports Sales and Sales Engineering teams. This role is responsible for streamlining processes, driving performance, and supporting strategic sales initiatives. The position also provides direct support to the Executive Director Global Airports Sales Operations & Excellence, enabling visibility, consistency, and efficiency across the global sales organization. This position requires a blend of analytical thinking, operational execution, and cross-functional collaboration to enhance sales productivity, ensure data transparency, and drive scalable growth. The ideal candidate is both strategic and hands-on, capable of converting insights into action. Key Responsibilities Strategic Sales Support & Performance Management Track and analyze key sales metrics to inform leadership decisions: Order intake vs. targets Pipeline health, velocity, and conversion rates Forecast accuracy and bid-related sales costs Quota attainment, churn, and average deal size Develop and maintain sales dashboards and KPI trackers Support strategic initiatives such as market expansion, account growth, and new solution introductions Sales Data Management & Reporting Ensure data accuracy and integrity across CRM and sales platforms Collect, manage, and analyze sales data to generate actionable insights Produce reports on sales performance, campaign effectiveness, and pipeline health Sales Process Optimization Identify and implement improvements in sales workflows Streamline processes from lead generation through deal closure Apply best-in-class methodologies (e.g., Challenger, Strategic Selling) to enhance team performance CRM & Sales Technology Management Administer and optimize Touchpoint and other sales tools Drive automation and efficiency through system enhancements Provide user support and training to ensure effective platform utilization Forecasting & Planning Assist in sales forecasting, budgeting, and quota setting Monitor sales funnel performance and provide optimization recommendations Sales Dashboarding Performance Monitoring Monitor different KPIs to highlight trends and recommendations Provide insights to improve overall sales effectiveness Sales Enablement, Training & Event Management Organize and support training programs for employees Coordinate cross-product solution training and onboarding with Sales Leaders Plan and execute internal sales events such as global sales meetings, conferences, kickoffs, and training sessions Sales Strategies and Initiatives Partner with Finance, Marketing, Supply Chain, Regional Sales Leaders and Product teams to align on sales strategies and initiatives Ensure integrated execution of customer engagement strategies SharePoint Resource & Content Management Collaborate with Product Marketing team to maintain and manage centralized content and communication tools: Sales playbooks, methodology guides, pricing tools KPI dashboards, win/loss analysis, coverage models Onboarding materials and product certifications Governance documentation, proposal libraries, and customer references Qualifications Bachelor's degree in Business, Marketing, Engineering, or a related field (Master's degree or CSOP/CSL certification a plus) A broad experience that includes a mix of: 5+ years in sales operations, performance management, or process improvement 2-4 years in sales or commercial roles 1-3 years in project management or cross-functional collaboration Proficient in advanced Excel, PowerPoint, PowerBI skills; highly skilled in CRM platforms Strong analytical and forecasting capabilities, coupled with excellent communication skills Exceptional time management with a keen eye for detail and a commitment to meeting deadlines Proven ability to juggle multiple priorities in dynamic, fast-paced, and matrixed environments Experienced in leading cross-functional workshops and driving alignment across departments Career Growth & Development This role provides a pathway to leadership positions in Sales Operations, Commercial Excellence, and Program Management. Potential career trajectories include: Senior Manager or Director roles in Global Sales Strategy across multiple Domains Regional Sales or Key Account Leadership Global Transformation or Program Governance Additional Information This job description reflects key responsibilities but is not exhaustive. Responsibilities may evolve with organizational needs. Aspire. Grow. Achieve. Together Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we seek passionate and ambitious people capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment. We are the global market leader for future-proof logistic process automation at airports - from London Heathrow to Singapore Changi - and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services. If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects. You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure - and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers' expectations in over 100 countries. To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.