Building Manager

Third Space was founded in the heart of this beautiful city that we call home, with a long term vision to help Vancouver thrive. We achieve our purpose through our three bottom lines, People. Planet. Profit. The Triple Ps, as we like to call them, are the foundational pillars of our business and they are equally important to us.

By making decisions and measuring our success using this framework, it ensures we create meaningful social and environmental impact while generating financial returns profit with purpose.

As a landowner and real estate developer we believe that Third Space is perfectly positioned to utilize our portfolio and experience to create spaces that contribute to a thriving Vancouver.

THE ROLE:

If you are passionate about creating a great customer experience in a mixed-use residential/commercial project then this role might be a great fit for you! The Building Manager plays a key role in delivering best-in-class customer service and creating a welcoming, well-maintained living environment at assigned properties. As a proactive and involved team member, you will oversee daily operations and support a positive customer experience with a practical hands-on approach. The role will report to the Senior Property Manager.

WHAT WILL YOU BE DOING?

General Services:

Work closely on handover coordination and readiness for occupancy with property management, development and construction teams
Manage the rental process for all residents including all required paperwork for the rental of suites, permission of pets, rental of parking, storage lockers and amenity spaces
Lead and coordinate showings to prospective residents, move-in and move-out activities, unit condition inspections, building orientation tours, and ensure security during these transitions
Efficiently manage tenant service requests, including maintenance issues and elevator and amenity bookings with professionalism, responsiveness and care
Report all matters of concerns to the Property Manager in a timely manner
Complete all building maintenance and service requests to the highest standards

Property Maintenance and Repair:

Ensure the building and common areas are cleaned and maintained including tasks such as sweeping, power washing and grounds maintenance, cleaning of common floor areas and amenity spaces, salting and snow removal as required in the winter months
Perform minor maintenance and repairs in building common areas and suites, including basic plumbing, carpentry, painting, electrical work, and general troubleshooting
Coordinate and supervise third-party contractors and tradespeople for more extensive maintenance or repair work, including after-hours emergency repairs as needed
Perform regular suite inspections, maintain records of suite repairs, coordinate and carry out work on suite turnovers, and ensuring vacant suites are ready for new residents
Works proactively to ensure the timely completion and adherence to preventative management programs and seasonal building maintenance in conjunction with the Property Manager
Participate in budgeting and cost control for building operations, supplies, and maintenance
Promptly respond and resolve resident concerns via building service phone line or by email

Other:

Be willing and able to work on a flexible schedule and overtime in the event of emergency and available for on-call duty
Provide supporting coverage at other company properties during vacation and illness of other operators
Physically capable of performing core duties (e.g., lifting 50 lbs, using cleaning equipment, climbing ladders etc)
Experience with minor maintenance and safe handling of cleaning chemicals and related products
Complete tasks as assigned by the Property Management team

Qualifications and Knowledge:

1-3 years previous experience in providing exceptional customer experience in multifamily or mixed-use real estate properties
Exceptional verbal and written communication and customer service skills
Comfortable with technology and smartphone use; ability to quickly learn industry-specific digital platforms; working knowledge of Windows and Microsoft Office software
Maintains good personal hygiene and a professional appearance
Discreet, customer-focused, and service-orientated
High attention to detail with strong accuracy in reporting
Strong organizational, planning, and time management abilities
Knowledgeable in confidentiality practices and the principles of the Privacy Act
Familiar with landlord legal obligations, tenancy agreements, and tenant rights
A valid drivers license and clean drivers abstract and access to a personal vehicle for work-related use

What we offer:

Competitive compensation including base salary and bonus
Above market health and dental benefits package including $1,800 per year to use towards either a lifestyle spending account or a health care spending account
Bright, dog friendly office adjacent to large sunny park with fully stocked kitchen, extensive coffee selection and weekly lunches at the restaurant downstairs
Access to our on demand continuous learning platform for both professional and personal development
And much, much more!

Accommodation Offered:

If we can offer reasonable accommodations to you in the application or interview processes, or if you have feedback on how we could improve the equity or accessibility of our recruitment, you are welcome to contact us with the subject line Accommodation Request Building Manager. Please note that we are unable to respond to general status inquiries or other messages that are unrelated to accessing our hiring processes.

Salary Range:

The Building Manager salary range is $55,000 - $65,000 with an annual performance based bonus. The exact compensation offered will be dependent upon education & training, years of relevant experience, and internal equity.

Application Process:

Applications accepted online at . No phone calls please.