Player Development Manager

Odawa Casino Resort

Job Description

Job Title:Player Development Manager

Reports To:Director of Marketing

Department:Marketing

Status:Exempt

Job Code:PDMGR

Pay Grade:MRK7

Date Written:10/13/2021

Last Update:7/24/2025

Job Summary: The Player Development Manager oversees the strategic growth and day-to-day operations of the Player Development department, including Executive Hosts, Hosts and the Players Club for Odawa Casino properties. This position is responsible for attracting new high-value players, maximizing guest retention and profitability, and leading a team focused on delivering personalized guest service. The Manager collaborates with marketing, operations, and executive leadership to create compelling promotions, track player performance, and enhance overall loyalty. This role may represent senior leadership and support broader casino operations as needed. This position will have access to confidential and proprietary information.

Primary Duties and Responsibilities:

• Has authority to hire, terminate, promote, demote, transfer, provide training opportunities, recommend merit increases, evaluate performance, create and adjust performance standards, create and/or delegate staff scheduling, invoke disciplinary action and provide for the fair and equitable treatment of all Team Members.
• Track and analyze player performance using Konami, Oracle, and loyalty data.
• Provide reports and feedback to the Director of Marketing.
• Monitor ROI of programs and adjust strategies based on trends.
• Develop and execute strategies to attract, retain, and grow top-tier players.
• Use direct outreach, telemarketing, events, and promotions to drive visits.
• Approve and manage complimentary offers per company guidelines.
• Build strong relationships with VIP players through high-touch service.
• Supervise and coach Executive Hosts, Casino Hosts, and Players Club staff
• Conduct meetings, evaluations and ongoing training.
• Manage scheduling, staffing levels, and team performance metrics.
• Maintain high morale, professionalism, and accountability.
• Collaborate with Marketing to design targeted promotions and player packages.
• Assist in planning and hosting VIP events to drive engagement.
• Analyze market segments and develop acquisition strategies.
• Resolve player disputes professionally and efficiently.
• Ensure service excellence across all guest touchpoints.
• Uphold privacy and confidentiality of all player-related information.
• Ensure compliance with Tribal, State, and Federal gaming regulations.
• Represent Executive Team during assigned shifts as needed.
• Enforce internal controls and company policies.

System Access: Konami, Oracle, MS Office Suite, Forms Database, ADP, ACWeb and ATS

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

• A fun, rewarding, safe, and consistent environment for our Team Members.
• A warm reception, welcoming environment, and friendly atmosphere.
• An optimal entertainment experience through exceptional service.
• Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
• A contribution and connection to the community.

Minimum Qualifications:

• Five (5+) years in Player Development or Casino Marketing, with supervisory experience.
• Deep understanding of player reinvestment, loyalty programs, and host management.
• Proficient in CMS (e.g., Konami), Microsoft Office, and Oracle systems.
• Strong communication, leadership, and guest service skills.
• Must read, write and speak English fluently.
• Must have strong computer, math and analytical skills.
• Must be willing to occasionally travel locally and out of town.
• Must demonstrate a high level of scheduling flexibility consistent with the demands of the hospitality and gaming industry. This position requires availability for a variety of shifts, with a strong emphasis on weekends, holidays, and evening or swing shifts. As guest volume and business needs fluctuate, the ability to adapt to a non-traditional work schedule is essential to supporting a high-quality, consistent player experience.
• Must be able to communicate effectively both written and verbally.
• Must have the ability to be frequently exposed to heat, cold, noise and secondhand tobacco smoke.
• Must possess the ability to maintain a positive attitude when dealing with difficult situations.
• Must be able to multi-task in a fast-paced environment.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.

Preference: Applies to Native Americans in accordance applicable tribal law.