Service Contract Coordinator

The world is changing. The question is, what will be our contribution to the outcome? We have set the pace in the field of mobility from the very beginning, and we will continue to do so. At Mercedes-Benz Vans, interdisciplinary teams are developing the mobility of tomorrow. Our goal is to make mobility safer, simpler, and more sustainable for people across the globe. Put your pioneering spirit to good use\: This is your opportunity to make a contribution that extends far beyond your job title.

At Mercedes-Benz Vans, we offer you the perfect environment for your professional and personal growth. Cutting-edge training and promising career opportunities will help you to foster and expand your professional skill set as well as your individual strengths. Think, try, and thrive with us in collaborative work environments that spark game-changing concepts.

Coordinate projects and service supplier contracts comprehensively by ensuring compliance with obligations, updating projects plans, contracts and SLAs, clarifying details with business partners, and support functions within the maintenance team. Develop a target-oriented strategy to improve project or contract fulfillment by the service supplier, diligently monitor predefined milestones. The role evaluates and communicates project or supplier performance, enforces contractual penalties, and addresses performance issues. Additionally, it collects and documents lessons learned for project/contract updates, drives continuous improvement initiatives, and serves as the main point of contact for all project or contractual matters with the service supplier or involved teams. Manage and coordinate maintenance team activities in terms of project/contract support and evaluation.

• Contract management by monitoring and ensuring compliance with contractual obligations. Managing and updating contracts and Service Level Agreements (SLAs).
• Clarification of contract details with involved business partners, creators, and support functions (e.g., IPS, legal department, etc.) aiming for clarity and enforceability with respect to the service supplier.
• Supporting the business side in necessary technical negotiating and enforcing contract changes or extensions in collaboration with procurement.
• Developing a target-oriented strategy to continuously improve contract fulfillment by the service supplier, with diligent monitoring of predefined milestones.
• Collecting and documenting lessons learned for contract updates and similar service agreements, incorporating various stakeholder feedback.
• Performance Management through establishing and implementing a system to evaluate and communicate the performance of the service supplier based on their contractually defined deliverables and quality KPIs, involves escalating performance issues, and engaging necessary representatives from the supplier and MBV.
• Consistently enforcing contractually agreed penalties including issuing timely warnings to the supplier and escalating involvement with necessary parties such as IPS and Controlling.
• Reporting and Documentation of the performance of the service supplier and tracking deviations and defined measures. Documenting all relevant activities, decisions, and outcomes.
• Maintaining and managing technical documentation and project plans.
• Analyzing reports submitted by the service supplier involves reviewing documents for compliance with contractual agreements, conducting plausibility checks, and promptly communicating any identified inconsistencies and deviations.
• Organizing, conducting, and following up of regular inspections and audits to ensure compliance with contract terms.
• Project Management by planning and coordinating overarching projects related to the service supplier. Ensuring projects are completed on time and within budget.
• Assessing risks and problems and implementing solutions.
• Ensuring smooth communication between MBV and the service supplier. Organizing, participating in, documenting, and following up on regular meetings and coordination sessions.
• Identifying and resolving problems and conflicts related to the service suppliers, including escalating serious problems.
• Point of contact for the organization and stakeholders of the service supplier for all contractual matters.
• Coordinate complex projects or contracts for the overall plant success from initiation to completion and ensure status reporting accuracy.
• Develop and oversee project budget tracking systems, analyze expenditure trends, and provide strategic recommendations to optimize cost efficiency and meet targets.
• Decide first-level escalation and support for the interfaces departments. Oversee the resolution of escalated issues, collaborate with department heads and stakeholders to address challenges, and develop strategies to prevent future escalations while ensuring smooth operations across departments.
• Play deputy roll of the manager in their absence, actively participate in scheduled meetings, and coordinate the actions in terms of contract/project management to ensure seamless operations and alignment with organizational goals.
• Will perform other duties as assigned

Supervisory Responsibilities\:

• Bachelors degree in manufacturing engineering, industrial engineering, business administration or a related field.

• Minimum of 5 years of professional experience in an operational environment with direct shop floor interaction (2-4 years of that professional experience in an automotive environment.

• Preferred\: 2 years of experience working with service suppliers and managing their contractual agreements

• Preferred\: 2 years+ Maintenance experience

• Internal Mercedes-Benz candidates must complete and pass PV45 assessment

• Knowledge of vehicle production processes, required equipment, and maintenance requirements.

• Extensive experience in contract management, including contract law and Service Level Agreements (SLAs).

• Proficient in business operations, procurement processes, and skilled in technical negotiations and enforcing contract changes or extensions.

• Strong understanding of performance evaluation techniques, quality KPIs (operational KPIs), and methods to communicate and manage supplier performance.

• Proven project management skills.

• Advanced analytical, communication, negotiation, and problem-solving skills.

• Demonstrated business maturity and functional leadership abilities.

• Ability to anticipate needs and deliver timely, relevant solutions and actions.

• Proficient in the Microsoft Office platform (including Word, Excel, PowerPoint, ThinkCell, etc.).

• Proven written and verbal communication skills at all levels within the organization.

If you have experience in the above and are interested in joining an outstanding company we welcome you to apply. The division Mercedes-Benz Vans is world renown for quality and innovative products.

EXCELLENT COMPENSATION & BENEFITS PLAN WITH 401k MATCHING

Mercedes-Benz Vans, LLC is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, sex (including pregnancy, gender identity, and sexual orientation),age, national origin, religion, marital status, veteran status, physical or other disability, genetic information, or any other characteristic protected by federal, state or local law.