Senior Project Manager

Who we are. Pattison ID - We design, build and maintain physical spaces and facilities for brands that want to use their physical spaces to drive value and impact for customers. We are one of the largest companies in our space, with 8 manufacturing facilities, 5 sales and operations offices and over 1,000 employees in the US and Canada. Benefits: 11 paid holidays Paid Time Off Comprehensive health, dental and vision benefits 401K Matching Paid training Great company culture Key Responsibilities Works in partnership with the assigned project to ensure timely service delivery, account profitability, and asset management. Provides overall account management, coordinating with installers, customer representatives, and Pattison Sales, Engineering, Art, Accounting, Technical Services, Production and Purchasing to ensure customer needs are met. Maintains and updates web-based information system with detail status of projects assigned. Manages surveys that may require the employee to interface with the customer to change or modify the design of the fascia project Employee may need to travel with sales personnel or alone and at as a technical advisor in conjunction with or selling efforts to market our ACM system. Works in partnership with customer, architect, and general contractor, outside vendors, plant personnel and installers to coordinate the final design, layout, installation and billing of ACM packages. Releases orders to production and coordinates any revisions. Selects installers; establishes expectations; and monitors and ensures/evaluates installer performance. Coordinates and ensures necessary surveys and permits are secured on a timely basis. Resolves problems and disputes in the field, including quality, schedule, and financial issues. Expedites completion of projects. Resolves warranty issues. Develops project plans and maintains information on project status (possibly with support of a project assistant). Works with other project team members to ensure the total coordination of planning, manufacturing, and installation activities for the customer. Provides a point of contact for customer representatives regarding on-going project questions and issues. Identifies and resolves customer issues. Ensures proactive customer communications. Resolves field issues including punch list items. Resolves billing questions and assists with collections; ensures timely and accurate information is provided for billing purposes. Manages inventory for assigned accounts; prepares forecasts and status reports. May provide guidance and training for less experienced Project Managers. Performs other assignments as required. Complies with all rules, policies, and procedures of the Pattison Sign Group. COMPETENCIES REQUIRED: Advanced understanding of customer service role/duties and tools; proficient in basic project management; effective in troubleshooting and resolving more complex installation problems and procedural issues. Strong communication skills, particularly when interfacing with customers. Must also have skills in coordinating with the many internal organizations that play a part in meeting the customer's needs. Requires exceptional interpersonal and project management skills. Ability to learn new and varied assignments. Ability to effectively handle non-routine subcontractor issues and communications. Skilled in maintaining stable performance under pressure; able to work with intermittent to limited supervision. Pattison ID operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprised of over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries. With sales of over $15 billion in 2022 and more than 49,500 employees, the Jim Pattison Group is the second-largest private company in Canada.