Senior Project Manager, Patient Engagement and Recruitment
- Norstella
- Charleston, West Virginia
- Full Time
Senior Project Manager, Patient Engagement and Recruitment
Company: Citeline
Location: Remote, United States
Date Posted: Aug 11, 2025
Employment Type: Full Time
Job ID: R-1406
**Description**
**About Citeline**
Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the worlds leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.
From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.
Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.
**Job description:**
As a Senior Project Manager, Patient Engagement and Recruitment, you will be responsible for leading the end-to-end implementation of Citelines Patient Engagement and Recruitment product suite for high-priority clients and strategic initiatives. This includes oversight of multiple complex projects and ensuring the delivery of solutions that drive customer success and internal alignment. You will operate as a senior leader within the PER Operations team, reporting to the Director of Delivery, and act as a strategic partner to internal stakeholders across Commercial, Product, Technical, and Support teams.
This role demands a blend of clinical research expertise, operational excellence, and executive presence to guide teams and clients through successful delivery. You will play a key role in advancing the maturity of delivery practices within the organization and be a trusted voice in refining internal processes, mentoring junior team members, and contributing to strategic growth initiatives.
**Responsibilities:**
+ Own and lead the successful implementation of Citelines Patient Engagement and Recruitment solutions, including patient-facing websites and clinical trial recruitment platforms, with a focus on complex or enterprise-level engagements.
+ Oversee all aspects of project deliveryfrom scoping and kickoff to execution and post-launch supportensuring milestones are met, risks are mitigated, and clients remain engaged and informed.
+ Act as a senior point of contact and trusted advisor to clients throughout implementation, building long-term relationships and driving satisfaction and retention.
+ Lead governance meetings, executive readouts, and client workshops; provide strategic insight and ensure alignment across stakeholders.
+ Serve as a key escalation point for at-risk projects and provide guidance to resolve delivery roadblocks or competing priorities.
+ Collaborate cross-functionally with internal teams (Product, Data, Technical Services, Sales, and Support) and Norstellas broader business units to ensure delivery success and continuous improvement of our solutions.
+ Ensure all work complies with relevant regulatory requirements (e.g., IRB, EC, GCP) and data privacy standards.
+ Mentor junior project managers and contribute to training, process optimization, and resource planning initiatives.
+ Support the Patient Engagement and Recruitment leadership team in meeting annual delivery targets and advancing operational goals.
+ Drive continuous improvement by identifying opportunities to enhance delivery methodology, documentation, and cross-functional collaboration.
**Qualifications and experience:**
+ 5+ years of experience in project management in a CRO, biopharmaceutical, clinical trial, or healthcare technology environment; strong preference for candidates with prior CRO or sponsor-side experience.
+ Demonstrated success leading large-scale, cross-functional projects with strategic importance or complexity.
+ Experience managing client engagements, including executive-level communication, project roadmap development, and risk mitigation.
+ Deep understanding of clinical trial operations, patient recruitment strategies, regulatory requirements (IRB/EC), and GCP standards.
+ Proficiency in project management tools and strong technical skills, including Excel, PowerPoint, and data interpretation/wrangling.
+ Familiarity with real-world data (RWD), healthcare data systems, and digital patient engagement technologies.
+ Strong interpersonal and leadership skills, with the ability to influence cross-functional teams and manage competing priorities.
+ PMP or other project management certifications are a plus.
**Additional Information:**
+ Join a mission-driven organization working to accelerate clinical research and improve patient access to trials.
+ Collaborate with industry leaders and cutting-edge technologies in the healthcare and pharmaceutical sectors.
+ Opportunities for career advancement, cross-functional exposure, and professional development within a high-growth company.
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, Mission-First
02: Integrity, Truth, Reality
03: Kindness, Empathy, Grace
04: Resilience, Mettle, Perseverance
05: Humility, Gratitude, Learning
Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.
**Benefits:**
Medical and Prescription Drug Benefits
Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
Dental & Vision Benefits
Basic Life and AD&D Benefits
401k Retirement Plan with Company Match
Company Paid Short & Long-Term Disability
Paid Parental Leave
Education Reimbursement
Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $110,000 to $125,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_All legitimate roles with Norstella will be posted on Norstellas job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
Company: Citeline
Location: Remote, United States
Date Posted: Aug 11, 2025
Employment Type: Full Time
Job ID: R-1406
**Description**
**About Citeline**
Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the worlds leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.
From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.
Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.
**Job description:**
As a Senior Project Manager, Patient Engagement and Recruitment, you will be responsible for leading the end-to-end implementation of Citelines Patient Engagement and Recruitment product suite for high-priority clients and strategic initiatives. This includes oversight of multiple complex projects and ensuring the delivery of solutions that drive customer success and internal alignment. You will operate as a senior leader within the PER Operations team, reporting to the Director of Delivery, and act as a strategic partner to internal stakeholders across Commercial, Product, Technical, and Support teams.
This role demands a blend of clinical research expertise, operational excellence, and executive presence to guide teams and clients through successful delivery. You will play a key role in advancing the maturity of delivery practices within the organization and be a trusted voice in refining internal processes, mentoring junior team members, and contributing to strategic growth initiatives.
**Responsibilities:**
+ Own and lead the successful implementation of Citelines Patient Engagement and Recruitment solutions, including patient-facing websites and clinical trial recruitment platforms, with a focus on complex or enterprise-level engagements.
+ Oversee all aspects of project deliveryfrom scoping and kickoff to execution and post-launch supportensuring milestones are met, risks are mitigated, and clients remain engaged and informed.
+ Act as a senior point of contact and trusted advisor to clients throughout implementation, building long-term relationships and driving satisfaction and retention.
+ Lead governance meetings, executive readouts, and client workshops; provide strategic insight and ensure alignment across stakeholders.
+ Serve as a key escalation point for at-risk projects and provide guidance to resolve delivery roadblocks or competing priorities.
+ Collaborate cross-functionally with internal teams (Product, Data, Technical Services, Sales, and Support) and Norstellas broader business units to ensure delivery success and continuous improvement of our solutions.
+ Ensure all work complies with relevant regulatory requirements (e.g., IRB, EC, GCP) and data privacy standards.
+ Mentor junior project managers and contribute to training, process optimization, and resource planning initiatives.
+ Support the Patient Engagement and Recruitment leadership team in meeting annual delivery targets and advancing operational goals.
+ Drive continuous improvement by identifying opportunities to enhance delivery methodology, documentation, and cross-functional collaboration.
**Qualifications and experience:**
+ 5+ years of experience in project management in a CRO, biopharmaceutical, clinical trial, or healthcare technology environment; strong preference for candidates with prior CRO or sponsor-side experience.
+ Demonstrated success leading large-scale, cross-functional projects with strategic importance or complexity.
+ Experience managing client engagements, including executive-level communication, project roadmap development, and risk mitigation.
+ Deep understanding of clinical trial operations, patient recruitment strategies, regulatory requirements (IRB/EC), and GCP standards.
+ Proficiency in project management tools and strong technical skills, including Excel, PowerPoint, and data interpretation/wrangling.
+ Familiarity with real-world data (RWD), healthcare data systems, and digital patient engagement technologies.
+ Strong interpersonal and leadership skills, with the ability to influence cross-functional teams and manage competing priorities.
+ PMP or other project management certifications are a plus.
**Additional Information:**
+ Join a mission-driven organization working to accelerate clinical research and improve patient access to trials.
+ Collaborate with industry leaders and cutting-edge technologies in the healthcare and pharmaceutical sectors.
+ Opportunities for career advancement, cross-functional exposure, and professional development within a high-growth company.
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, Mission-First
02: Integrity, Truth, Reality
03: Kindness, Empathy, Grace
04: Resilience, Mettle, Perseverance
05: Humility, Gratitude, Learning
Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.
**Benefits:**
Medical and Prescription Drug Benefits
Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
Dental & Vision Benefits
Basic Life and AD&D Benefits
401k Retirement Plan with Company Match
Company Paid Short & Long-Term Disability
Paid Parental Leave
Education Reimbursement
Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $110,000 to $125,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_All legitimate roles with Norstella will be posted on Norstellas job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
Job ID: 489045406
Originally Posted on: 8/12/2025
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