Residential Operations Manager-IES AV Solutions

Residential Operations Manager– IES AV Solutions

Job Summary

The AV Operations Manager will oversee all aspects of the residential new home construction AV division, including sales, design, installation, and customer service. This role is responsible for driving revenue growth, managing a team of sales and technical professionals, ensuring project quality, and maintaining client satisfaction. The ideal candidate is a dynamic leader with expertise in AV systems, strong business acumen, and a passion for delivering exceptional results.

Key Responsibilities

• Team Leadership and Management:
• Supervise, mentor, and motivate a team of AV sales representatives, designers, and installation technicians.
• Conduct performance evaluations, provide feedback, and implement training programs to enhance team skills.
• Foster a collaborative and positive work environment to maximize team productivity and morale.
• Sales and Business Development:
• Develop and execute strategies to achieve sales targets and expand the AV division’s market share.
• Build and maintain strong relationships with clients, vendors, builders and industry partners.
• Oversee the preparation of proposals, quotes, and contracts, ensuring accuracy and alignment with client needs.
• Project Oversight:
• Manage the end-to-end process of AV projects, from initial consultation and design to installation and post-installation support.
• Ensure projects are completed on time, within budget, and to the highest quality standards.
• Coordinate with our electrical department to ensure seamless integration of AV systems.
• Technical Expertise:
• Stay current on industry trends, emerging AV technologies, and best practices to maintain a competitive edge.
• Provide technical guidance to the team and clients on AV system design, equipment selection, and installation.
• Ensure compliance with industry standards, safety regulations, and company policies.
• Financial and Operational Management:
• Develop and manage the department’s budget, including forecasting revenue and controlling costs.
• Monitor key performance indicators (KPIs) such as sales growth, project profitability, and customer satisfaction.
• Implement process improvements to enhance operational efficiency and service delivery.
• Customer Service:
• Ensure exceptional customer experiences through timely communication and high-quality service delivery.

Qualifications

• Education and Experience:
• Bachelor’s degree in business, engineering, or a related field (or equivalent experience).
• Minimum of 5 years of experience in AV system design, sales, or installation, with at least 2 years in a leadership or management role.
• Skills and Competencies:
• Proven track record in sales, with the ability to drive revenue and meet targets.
• Strong technical knowledge of AV systems, including home automation, sound systems, video displays, control systems, and networking.
• Control4, Lutron, and significant networking expertise required
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Proficiency in project management tools, CRM software, and Microsoft Office Suite.
• Certifications (Preferred):
• Contro4 programming certification
• Lutron Programming and Design certification
• Cisco networking or comparable
• Attributes:
• Strategic thinker with a customer-focused mindset.
• Problem-solver with the ability to make decisions under pressure.
• Adaptable to a fast-paced and dynamic work environment.

Working Conditions

• This position requires travel to client sites or industry events.
• Some evening or weekend work may be necessary to meet project deadlines or client needs.
• Ability to lift and carry equipment (up to 50 lbs) and work in various environments (e.g., construction sites, client facilities).

IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world. We make homes come to life.

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.

From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

PLEASE NO AGENCY CALLS.
NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

EEO & Affirmative Action

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement

View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at ... or any IES office to request assistance.

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