Lead Operations Technician, Supervisor

Job Description

Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a Safety First, Quality Always mindset striving for continuous improvement. We work in the local plant connected to our global manufacturing network to ensure the highest quality of raw materials, intermediates and finished products.

The shift supervisor is a critical position to ensure the overall success of operations. Working closely with operators, the supervisor leads, coaches & monitors their team to maximize productivity and achieve department objectives. Leads and develops people and ensures safety and environmental requirements. Collaborates with different departments as well to ensure a smooth plan execution, and collectively solve operational issues.

Specific Responsibilities:

• Adheres to companys business practices/ethics policies and Environment, Health, and Safety standards.

• Accomplishes department objectives by supervising staff, organizing, and monitoring work processes and coordinating Teams activities in production. Training operators and track progress.

• Ensures production schedule is followed, and production priorities are achieved by employees.

• Sets priorities for operators, monitor attendance, productivity, and training to meet production goals.

• Talent management such us compensation planning, performance evaluation and talent growth framework.

• Responsible for time and attendance records in ADP, approve timecards for payroll, track vacation, sick leave, and any other employee leave approved by Sedgwick and using correct pay code.

• Controls and plans employee overtime.

• Works with employee relations to issue disciplinary actions, making sure employees adhere to company policies.

• Works closely with other departments to drive continuous improvement activities to produce quality products for our customers.

• Produces a daily report of shift production output and identify and address inefficiencies.

• Maintain Tier Board and KPI dashboard activities and reporting.

• Works closely with the technicians and reports any machine issues to request the prompt machine repair to accomplish production goals.

• Leads daily meetings with direct reports to discuss safety, production, and company policies.

• Leads monthly safety meetings with direct reports and promotes Safety First culture. Drives vision on safety by taking action to report unsafe processes or issues, completing incident/accident reports, and shares the findings within the department to promote continuous improvement regarding safety.

• Root Cause Analysis.

• Responsible for driving and implementing the company ways of working.

• Supports the diversity and inclusion strategies by promoting this culture within the team and during the hiring process.

• Implement strategies to improve performance of employees as well as effectiveness, engagement, accuracy and efficiency.

• Provide mentoring guidance to all subordinates, management or otherwise, across all aspects of their job function.

• Support the development of best practices, including completion of annual appraisals, individual development plans and succession planning.

• Evaluates the internal performance for all aspects of production and fulfillment operations and drives continuous improvement.

• Provides effective leadership to first line leadership with regard to performance management, skills development, attendance, communication and recognition.

Key Competencies:

• Ability to lead, coach, and monitor a team of 30-35 operators.

• Ability to work with all levels of business customers in a highly dynamic environment.

• Excellent organizational skills.

• Excellent written and verbal communication skills.

• Results driven with strong analytical and critical thinking skills.

• Ability to work independently with minimum supervision.

• Willingness and ability to work flexible working hours.

Qualifications:

• High school Diploma or equivalent required.

• Bachelors degree or equivalent work experience preferred.

• Five (5)+ years of experience in manufacturing, distribution, operations environment.

• One (1)+ years of demonstrated experience leading / supervising teams.

• Experience using Microsoft Office products, Excel knowledge required.

• Experience with enterprise resource planning systems, 2 years of experience with SAP a plus.

• Bi-Lingual English and Spanish is a plus.

#MSJR

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US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively.

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Not Applicable

Shift:

1st - Day, 2nd - Evening

Valid Driving License:

No

Hazardous Material(s):

n/a

Required Skills:

Business, Clinical Supply Chain Management, Communication, Decision Making, Equipment Maintenance, ERP Financial Systems, Inventory Management, Lean Manufacturing, Machinery Operation, Management Process, Manufacturing Quality Control, Process Improvements, Production Planning, Production Scheduling, Six Sigma, Technical Troubleshooting, Union Relations, Writing Technical Documents

Preferred Skills:

Job Posting End Date:

08/21/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R359216