Residential Alarm Technician

Residential Alarm Technician Job Category: Alarm / Security System Technician Location: Cincinnati, OH Compensation: Based on experience About the Role We are seeking a skilled Residential Alarm Technician for a contract role supporting service and installation work in the Cincinnati area. Technicians will use a proprietary ticketing system to manage jobs and ensure high-quality service delivery in residential environments. Key Responsibilities Install and service burglar alarm systems, panels, sensors, wireless cameras, smart home devices, access control systems, and CCTV Perform wiring, drilling, and device installation in residential settings Communicate professionally with customers and team members Follow job preparation and completion checklists Accurately record inventory and mileage between job sites Educate customers on installed systems and mobile apps Test and verify all zones and devices with central monitoring systems Top Skills - Must Haves Burglar alarm installation (panels, contacts, cameras, locks, sensors, doorbells) Residential installation experience Access control, CCTV, IP cameras, low voltage wiring Strong troubleshooting and service skills Reliable transportation Excellent communication and customer service skills Secondary Skills - Nice to Haves Cable tech experience (Cat5/Cat6, punchdown, programming) Electrical or physical security background Experience with 2Gig, Alarm.com, and similar systems Work Environment Residential homes Professional customer interactions are essential High-quality workmanship and clear communication are expected Additional Details Inventory: Collected weekly from local branch locations; accurate tracking required Mileage: Paid between job sites (excluding commute to/from home) Tools: Proprietary job tracking system used for scheduling and completion Customer Impact: Supporting backlog reduction and service excellence through reliable technician work