Service Foreman - HVAC

TITLE: Service Foreman

REPORTS TO: Service Manager

JOB DUTIES / GENERAL REQUIREMENTS:

This position serves as the direct supervisor of the HVAC Service Technicians in the Phoenix market. It will serve both internal and external customers by working with the Service Agent to schedule repair and service work for the Service Department, and maintaining customer satisfaction and customer records.

Direct supervision of the Service Technicians:

• Review Service tickets, paperwork, quality of work, and provide supervisory oversight of their technician team.
• Addresses concerns related to the above directly with service technicians and provide training and coaching as needed.
• Assist in the recruitment and retention of qualified technicians.

Customer Relationships:

• Visit high-profile customers as needed.
• Resolve customer service issues as they arise.

Technical support for customers and technicians:

• Be available to answer technical issues as they arise from their technician team.
• Work in the field with the technicians on difficult jobs or be a backup to the technician pool when the Service call demand is high.

Annual technician reviews:

• Perform annual reviews on technicians with the Service Manager.

• Advise the Service Manager of the technician's annual performance and meet with the technicians regularly to evaluate their work performance.

• Ride with/work with technicians as needed based on work performance and training needs.

• Advise and assist with the progress and training of the technician pool.

• Assist by providing information and recommended training to the Service manager to get the correct training implemented to ensure the Service Department is competitive in our current and expanding markets.

• Develop individual training plans for each technician based on their skills.

Assist the Sales Department with job walks and estimating:

• Provide first-hand knowledge of repairs, anticipated hours, and parts needed to the sales team for accurate estimates on an as-needed basis.

Job set up and coordination of parts and equipment:

• Assist the admin team with the set-up and coordination of large or out-of-town jobs being executed by their team.

• Ensure the correct job materials are being ordered.

• Perform pre-job walks for large service jobs to ensure job success

• Assist technicians to ensure all parts are ready and available for the jobs when they are scheduled to be completed.

Safety:

• Assure all Pueblo Mechanical and project-specific safety requirements are met to ensure a safe jobsite.
• First POC for incident reporting and ensuring all documents are submitted to safety
• Reviewing JHA policy is being adhered to, and toolbox talks are being performed.

Other duties as assigned