Site Coordinator

Job Title: Site Coordinator Position Profile

Accountable for the daily operations of a solo-person site. Responsible for delivering contracted office services, including but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities

• Responsible for daily operations of a mail room, copy center, or scanning facility.
• Operate office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment.
• May handle:
• Courier services
• Reception services
• Switchboard operations
• Shipping & receiving
• Mail delivery and processing
• Maintain formal, daily communication with the customer.
• Implement and manage RICOH Service Excellence programs.
• Operate required equipment/software efficiently to meet service level agreements.
• Optimize cost-effectiveness by managing materials and supplies efficiently.
• Maintain daily routine functions, including:
• Creating/completing work orders
• Contractor monitoring
• Inspections and reporting of facility-related issues
• Supporting general office functions
• May interact with contracted vendors, facility management, and building occupants.
• Responsible for office supply inventory and reordering.
• Coordinate conference room bookings and manage A/V equipment resources.
• Maintain positive working relationships with internal teams through professional communication.
• Collect and provide data to leadership and customers; may include completing monthly reports.
• Ensure financial responsibilities are met.
• Perform other duties as assigned.

Qualifications (Education, Experience, Certifications)

• High school diploma or GED required
• 1+ years of related experience in a B2B or technical environment
• At least 1 year of customer-facing experience
• Demonstrated knowledge and understanding of basic office technology

Knowledge, Skills, and Abilities

• Tactical and analytical thinking
• Basic presentation skills (small groups)
• Moderate problem-solving abilities
• Basic customer service skills
• Basic technical aptitude
• Strong written and verbal communication skills

Working Conditions, Mental & Physical Demands

• Office environment with standard lighting, ventilation, temperature, and noise levels
• Work assignments are varied; requires interpretation and application of complex information
• Some physical effort required:
• May involve walking, standing, bending, reaching, lifting/carrying items up to 50 lbs
• Moderate dexterity required (use of calculator, keyboard, tools, etc.)

Note:

The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of responsibilities, skills, or working conditions.