Associate Field Services Engineering Technician - Florida/Georgia Region

at Bausch + Lomb in Boise, Idaho, United States

Bausch + Lomb ( NYSE / TSX : BLCO ) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Objective: This position is responsible for the professional and responsive field service, planned maintenance and installation of surgical equipment manufactured and distributed by Bausch + Lomb.

Responsibilities:

Provide first tier service response to B+L Surgical customers. Schedules and completes planned maintenance services for customers on B+Ls surgical products, and provides site planning and inspection services for installation of new systems. May provide support or perform equipment installations when needed.

Interfaces with service personnel including Technical Support, Customer Service, Parts/Planning personnel, and Service Engineering to complete the timely repair of B+Ls products at the customers site. Establishes and maintains positive working relationships with Commercial Sales team members in respective territories through regular interface and communication.

Key resource for promoting service agreements with B+L customers through communication and education of benefits. Includes interface with customers and internal B+L service operations personnel.

Comply with all administrative policies and procedures associated with the field repair and service on B+Ls products. This includes service reports, expense reports, installation reports and training.

Escalates all customer issues in appropriate manner through formal and informal escalation methods to secure timely resolution to customer problems.

Maintains company assets, including pa