Sr. ServiceNow Architect - Associate Director Application Support

Job Title: ServiceNow Associate Director Application Support Engineering
Duration: Full time
Locations Coppell, TX ( Hybrid )

JOB DESCRIPTION:
The ServiceNow Associate Director Application Support Engineering will be part of the Engineering & Ops team responsible for Application support of the ServiceNow instances with products ITSM and ITOM, including ITAM, Service Catalog, Service Portal, Operational ITIL Processes, CMDB, Discovery, Event Management, Twilio, Nuvolo, Flexera (Soft Asset Management Tool) and System Integrations.
QUALIFICATIONS:
Bachelors or Masters in Computer Science or equivalent
At least 12+. of experience in IT management with focus on IT Applications operations
Excellent understanding of ServiceNow platform architecture, and standard processes
Strong knowledge of ITSM processes and experience with JavaScript and REST APIs
Understanding of third-party integrations
Certifications: ServiceNow System Administrator (CSA)
Highly experienced with partner communication, knowledge of compliance standards, and handling audit activities
Adept in balancing multiple competing priorities and project deliverables
Excellent communication skills, both written and verbal, with the ability to articulate technical solutions in clear terms to a variety of audiences
ServiceNow Development; AI/ML capabilities will be desirable
Additional Certifications on the following will be desirable: Application Development (CAD); ServiceNow Implementation Specialist (CIS) Discovery, CMDB; ITIL