Senior Operations Manager 2

Position:

Senior Operations Manager

Where:

Colorado Springs, Colorado

Employer:

Colorado Springs World Arena, a 501 (c)(3) Nonprofit Organization, dba The Broadmoor World Arena

Reports to:

Director of Operations, Broadmoor World Arena

Supervises:

Day-to-Day Operations Staff Including Changeover/Conversions, Housekeeping, Maintenance, and Administrative

Job Classification:

Full-Time; Salaried, Exempt

Salary Range:

$62,500 - $66,500 depending upon qualifications and experience,

Assigned Facilities:

World Arena, Pikes Peak Center for the Performing Arts, World Arena

Ice Hall

Summary:

The Colorado Springs World Arena owns and independently operates The Broadmoor World

Arena, the premier sports and entertainment venue in southern Colorado, and the adjacent World Arena Ice Hall. The Arena is a 7,500-seat multipurpose facility and the Ice Hall, with two sheets of ice, is a US Olympic and paralympic Committee-designed Olympic Training Site for the U.S. Figure Skating and hold of The Broadmoor Skating Club. CSWA also operates, under contract with El Paso County, the 2,000-seat Pikes Peak Center for the Performing Arts, home of the Colorado Springs Philharmonic Orchestra.

In coordination with and at the direction of the Director of Operations, this position manages, supervises, and coordinates operations - including changeover/conversions, housekeeping, maintenance, and administration in all three venues. Oversees maintenance and housekeeping department productivity and manages all building changeovers.

Job Functions:

Assume management responsibility for all services and activities involved in the maintenance, operations, and repairs of the assigned facilities to include but not limited to HVAC, electrical/lighting systems, fire safety, mechanical, plumbing equipment, refrigeration equipment systems, elevators, cooling towers, boilers, water pumps and building control systems

Participate in work planning for facility maintenance and operations; identify and resolve problems; monitor workflow; review and evaluate work projects, methods and procedures

Monitor expenditures for equipment, materials, and supplies; oversee supplies and materials for maintenance programs within budget guidelines

Ensure compliance with hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations. Ensure a safe work environment at all times

Maintain and keep an inventory of all Arena and stadium equipment.

Under the direction of the Director of Operations, select, train, schedule, motivate, evaluate, and fire operations staff; provide or coordinate staff training; work with employees to correct deficiencies; oversee all part-time staff.

Monitor staff hours and approve hours for each event worked and approve time worked at the end of each pay period.

Oversee the set-up of events; coordinate facility arrangements with vendors and contractors; manage all event specific equipment; direct and monitor the work of contractors on building projects.

Manage supplies and materials for maintenance and housekeeping programs within budget guidelines

Attend pre-event meetings at previously scheduled times to go over event details, promotions, and specific event assignments.

Ensure that the client needs are met in a professional and courteous manner. Perform related duties and responsibilities as required.

Oualifications:

Must have excellent customer service skills with a willing and pleasant attitude. Must have strong communication skills in the English language with attention to detail.

Experience in the repair and maintenance of related building systems.

Minimum of Associates' Degree preferred; Bachelor's Degree is highly preferred. Must be able to take direction, prioritize assignments, and give tasks to employees.

Must be able to work ilTegular hours; including evenings, weeknights, weekends and holidays.

Proficient computer skills including knowledge of windows-based computers, word processing, spreadsheet, presentation applications and Internet navigation. Ability to work independently, but still as a part of the overall team atmosphere helping promoters, tenants, clients, co-workers and managers as required.

Ability to work under pressure in a live event environment.

Must have a valid Driver's License

Intellectual/Social, Physical Demands and Work Environment:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of

interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in and verbally with clients.

Physical demands:

• While performing the essential functions of the job, the employee occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the facilities and production sites to service clients and monitor work; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

• The essential functions of this position are usually performed indoors. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.

EOE. DFWP

This job description is subject to change.