Infrastructure Engineer-ServiceNow Certified

Return to selected search result Infrastructure Engineer-ServiceNow Certified Apply remote type Remote locations Remote, USA time type Full time posted on Posted Today time left to apply End Date: August 29, 2025 (2 days left to apply) job requisition id R-100322 Job Description: Infrastructure Engineer-ServiceNow Certified Location: Remote US Time/Hours: Core hours will be CST CSI is a leading provider of innovative, modern banking technology. Our internal IT team plays a critical role in enabling CSI employees to deliver exceptional solutions to our clients. We're looking for a ServiceNow Certified System Administrator - Infrastructure Engineer to join our internal IT department. This role is focused on managing, enhancing, and optimizing CSI's ServiceNow CMDB platform with a strong emphasis on ITOM, asset data management, and workflow automation. What You'll Do As an Infrastructure Engineer for ServiceNow management solution, you'll be responsible for ensuring our CMDB remains the trusted source of truth for IT operations and asset management. You'll collaborate across IT, security, and business teams to keep ServiceNow aligned with CSI's evolving needs. Key responsibilities include: Oversee the management and accuracy of the ServiceNow CMDB, ensuring lifecycle management of all configuration items (CIs) from creation to retirement. Define and enforce CMDB standards including naming conventions, data models, relationships, and compliance controls. Lead discovery implementation and governance to ensure data completeness, accuracy, and alignment with CSI's ITOM initiatives. Monitor CMDB health, generate reports, and deliver insights to support IT decision-making. Implement and maintain asset data management workflows to improve data quality, accessibility, and compliance. Build low-code solutions using tools like Query Builder, Pattern Designer, Business Rules, and Database Views. Collaborate with product owners and data stewards to map external data sources, integrate with cloud providers, and govern data exchanges. Support ServiceNow upgrades, testing, and rollout of new features. Provide training and support to CMDB users to ensure effective adoption of processes and policies. Continuously improve workflows and dashboards to enhance user experience and operational efficiency. What We're Looking For Required Certification: ServiceNow Certified System Administrator. Proven experience managing CMDB platforms in ServiceNow with emphasis on ITOM and asset data workflows. Strong knowledge of CMDB configuration management practices, ITIL processes (V3/V4), and governance frameworks (e.g., CMMI, Data Governance). Experience integrating ServiceNow with external platforms (e.g., Azure) and managing multisource CMDB data. Ability to create and implement policies, procedures, and documentation to support CMDB quality and compliance. Strong collaboration and communication skills for working with IT, security, and business stakeholders. Experience leading user acceptance testing (UAT) and supporting ServiceNow upgrades. As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers' needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at ... and we will work with you to meet your accessibility needs. For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com) Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.