Lead Campus Operator

Communication Technologies (ComTech) provides a variety of voice, data, and video communication services to faculty, staff and students of the university community.

ComTech provides the design, installation, maintenance, and management of the network facilities. The department provides conduit/wire materials, installation and maintenance. The department also manages the university switchboard and departmental online directory.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

In addition to being the central answering point for incoming calls to the University, the Lead Operator serves in the critical role as the first point of contact among the operators and receptionists in handling difficult or sensitive calls that require escalation beyond routine operations.

• Requires dependability, punctuality and must be fully reliable as campus operators must respond to questions/conflicts that may arise from callers in a timely fashion.
• Coordinate schedules to ensure seamless, uninterrupted phone coverage 8:00am - 5:00pm Monday - Friday including lunch and break periods.
• Responsible for processing parking permits, maintaining and scheduling appointments, and other duties as assigned.

The Campus Operator is knowledgeable of the campus community, programs and services, and other campus-related events.

Other Responsibilities

• Campus Operator is responsible for receiving packages, sorting and distributing mail, processing parking permits.
• Maintains calendar and scheduling appointments, reporting building issues
• Assists with campus operator training and prepares monthly team schedule based on supervisor's direction
• General office support duties will be assigned as needed.

Qualifications

Minimum Experience/Education

High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred Qualifications

• Demonstrated telephone techniques such as ability to initiate conference phone calls and forward calls as appropriate
• Demonstrated excellent customer service skills.
• Ability to work effectively with minimal supervision
• Experience working on a campus of higher-education is preferred
• Ability to train new co-workers

Required License or Certification

• N/A

Valid NC Driver's License required No Commercial Driver's License Required? No