Program Analyst (MCC Operations Manager)

The position is responsible for oversight and coordination of all functions related to the execution of MCC, a centralized, world-wide, multi-service, website application that automates access to military and community based CY programs. The incumbent is responsible for managing all aspects of design, development and implementation of the MCC system that serves approximately 3,000 program users and 50,000 families at any given time. In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

A qualified candidate possesses the following:

• Four (4) or more years(s) of specialized experience with program management of projects that support child and youth programs, e.g. responsible for any area of the project lifecycle, such as planning projects, determining project requirements, developing solutions, and/or implementing change that resulted in overall project completion and success.
• Knowledge of project management practices as it relates to the development of automated systems, administering new processes and leading a team through change.
• Knowledge of MCC and other IT systems which support military child care programs.
• Knowledge of Department of Defense (DoD) philosophy, goals, vision, policy and programs relating to CYP issues of military members.
• Knowledge of business functions, organizations, policies, resources and analytical and evaluative processes.
• Knowledge of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or improvement of complex management processes and systems, which have impact on goals and objectives.
• Knowledge of EEO program policy, goals, and implementation methods involving decentralized and diverse program operations.
• Knowledge of techniques and formats for effective communication to patrons and senior leadership, including flag level position.
• Skill in developing, organizing, and conducting program reviews and improvements through team efforts.
• Skill in developing, evaluating, and defending programs to higher levels in DON, DOD and other military services.
• Ability to design, develop and manage systems that meet current and future business requirements and apply and extend, enhance, or optimize the existing architecture.
• Ability to coordinate and facilitate teamwork in designing and implementing project plans, developing cross-team solutions and monitoring project progress.
• Ability to direct the work of contract teams, monitor performance, and assure adequate internal control procedures are developed and operative.
• Ability to determine end user training requirements, design training materials, review proposed solutions and present trainings.
• Ability to communicate effectively both orally and in writing.
• Ability to discern and resolve conflicts.
• Ability to exercise all managerial authority to the fullest extent possible with responsibility for accomplishing the designated mission.

This position does not have a positive education requirement.