End User Computing Architect

About the Role

Join Novant Health’s Digital Products and Services team as an End User Computing Architect , where you’ll play a critical role in designing and maintaining secure, scalable, and innovative end-user computing environments. You’ll be responsible for the full lifecycle of systems including desktops, laptops, mobile devices, thin clients, and printers—ensuring they meet the highest standards of performance, security, and user experience.

Schedule: 8:00AM – 5:00PM (On call support required, as needed).

Location: Remote

Department: Enterprise Technology Services – Engineering

Key Responsibilities

• Architecture & Design: Lead the design and implementation of end-user computing (EUC) solutions that align with Novant Health’s strategic vision.
• Lifecycle Management: Oversee the installation, configuration, maintenance, and integrity of EUC systems.
• Security & Compliance: Enforce security principles such as least privilege and least functionality; understand and respond to cybersecurity incidents.
• Collaboration: Work closely with IT teams, vendors, consultants, and the Novant PMO to deliver robust EUC solutions.
• Innovation & Research: Stay ahead of industry trends and recommend technologies that enhance operational efficiency and user satisfaction.
• Capacity Planning: Monitor system performance and plan for future growth and upgrades.
• Vendor Coordination: Manage third-party relationships for support, maintenance, and procurement.

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

• Education: High school diploma/GED required.
• Experience: Minimum three years' related experience, required.
• Licensure/Certification/Registration: Min four following certs: Microsoft MCP, MCSA, preferred. MCSE; Citrix CCA, CCP, CCE;VMWare VCA, VCP, VCIX, preferred. VCDX; Cisco CCT, CCDA,CCNA, CCNP, CCIE; CompTIA A+, preferred.
  
• Additional Skills Required: End User Computing: Thorough knowledge of End User Computing Operating Systems, Virtualization Technologies, Active Directory Domain Management, Network and Storage Technologies. Experience in Production Server environments supporting and maintaining End User Computing Infrastructure that are critical in scope. General: High degree of professional poise, presence, and personal integrity. Demonstrated ability to effectively prioritize multiple responsibilities. Take responsibility and demonstrate ownership of projects, tasks, and issues. Identify and prioritize organizational needs. Identify, assess and report on issues that affect the organization. Strong attention to detail, communication skills, organization skills, and analytical abilities. Ability to work with all levels of personnel. Manage heavy workloads and meet deadlines. Understand and implement corporate security standards that comply with enterprise audit security policies. Understanding of IT fundamentals and project methodology. Understanding of system integration concepts and methodology. Understanding of virtual computing concepts and practices. Expertise in practical application of methods used for systems analysis and design. Ability to apply a critical thinking process to achieve a positive outcome. Demonstrated detailed knowledge of Disaster Recovery, Business Continuity and Highly Available systems. Willing to work non-standard and extended hours. Ability to drive/travel to multiple locations/facilities as needed.
  
• Additional skills preferred: End User Computing: • Core Services - Active Directory, DHCP, DNS• Application Virtualization – AppV, XenApp, ThinApp• Desktop Virtualization - Vmware View, Citrix XenDesktop• Device Management – AirWatch, SCCMGeneral: Strong technical knowledge of VMWare. Powershell scripting skills. Strong technical knowledge of computer systems security. Strong technical knowledge of TCPIP networks and virtual-LAN tagging. Familiarity with health care systems software needs and requirements. Knowledge of ITIL, PCI, HIPPA and other Healthcare related computing standards. Knowledge of complex industry licensing requirements.